30+ days ago - req23740

MPS Service Coordinator

Customer support

Other job categories

In a nutshell

Location

Austin - TX, US

Team

Customer support

Experience

0-2 years

Degree

Associate

Job Category

Other job categories

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

The ASML CS Service Coordinator is a detail oriented individual with the ability to multi-task in order to meet both internal and external commitments. They are responsible for administering the behind the scenes processes of ASMLs complex Service organization. The Service Coordinator role is instrumental in ensuring that the sites operation runs smoothly.

Job Description

  • Create, maintain and complete service orders while supporting the Service Engineers with processing errors and issues solving.
  • Collect raw data and prepare analysis reports for open service orders, labor hours booking, parts usage, local solving rate, etc.
  • Assist CS manager and Account manager on quotations/margin calculation/approval process of spare parts/billable part/labor sales.
  • Maintain CS sales related documents for quotation, booking and filing.
  • Follow and continuously improve internal process to support CS operation smoothly.
  • Close communication with our customers, finance and logistics on invoicing, goods delivery and AR collection.
  • Monitor and manage the office’s purchase order and purchase requisition processes.
  • Support the office with time reporting for both payroll and labor hour processing.
  • Provide support for local and Global projects when needed.

Education

Advanced degree or equivalent experience.

Experience

  • Working knowledge of SAP preferred.
  • Proficient with MS Office suite including Excel. Word and PowerPoint.
  • Customer service minded and a drive for support & continuous improvement.
  • Self-assured, capable of influence people at all levels
  • Ambitious with a pro-active self-starting attitude.
  • Team worker, good social skills, customer-oriented.
  • Demonstrated strength in multi-tasking and prioritizing work with a strong attention to detail.
  • Excellent planning, organizational and written and verbal communication skills.
  • Must be proactive and solution oriented, looking for ways to add value and assist the team.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability


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