6 days ago - req24095

CS - Field Application Engineer - Linkou

Customer support

Other technical job categories

In a nutshell

Location

Linkou, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Travel

10%

Introduction

Application engineer plays a unique role as technologyenabler to support our customers continuously developlithography technology by introducing newfunction and providing customized solution

Job Mission

Application engineer supports ASML product in 3 phases:
- Business development: translate customer requirement intopotential business development
- New product introduction: new platform insertion in customerR&D / Pilot Fab
- High volume manufacturing: sustain installed base machine foron product performance issues

Job Description

• Support new product business development include bridgingD&E ideas and customer requirements/demands.
• Familiar with semiconductor litho-process, optical &metrology mechanism, able to do on product troubleshooting under timepressure
• Able to understand customer’s needs and clearly describe theissues that customer is facing to internal stakeholders
• Act as the owner of customer requests and follow through.(customer interfacing, data collection, 1st hand analysis, etc)
• Escalate/Communicate the issues to ASML experts inheadquarter when needed without losing the ownership. Drive for progress andcontainment/solution
• Able work and coordinate across departments to ensure smoothtroubleshooting process
• Able to present and report clearly during internal andexternal meetings.

Education

Master of Optical/Physical engineering,Material/Chemical science, Mechanical engineering

Experience

3 - 5 years in semiconductor industry, litho process orequipment engineering or optical engineering

Personal skills

•Excellent English presentation and communication skills tointerface internal (business development managers, project leaders,management) and external customers (mainly execution and mid to highmanagement level).
•Troubleshooting skill, basic project management
•Basic programming skill (Matlab) will be plus

Context of the position

This position is based in Linkou, working together withleading semiconductor or memory customer. To fulfill customer’s needs,Application engineer always looking for potential improvement beyond currentmachine spec with supporting from different department(D&E/marketing/equipment engineering). Application engineer is creatingvalue by integration of multiple professional area.

Other information

High quality people are a key asset to our company. Torecognize that, we offer highly competitive compensation and benefitspackages to attract and retain the very best people and let them share in thesuccess that they build. Our rewards philosophy is to attract and retainspecific professional knowledge and competencies within the company byoffering a competitive package in local markets where ASML is active.