20 days ago - req24092

Sales - Project Manager (Web Portal & Local Repair)- Hsinchu

Sales & marketing

Other job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Sales & marketing

Experience

8+ years

Degree

Bachelor

Job Category

Other job categories

Travel

10%

Introduction

The Sales & Customer Management (S&CM) Sector responsible for both P&L and customer satisfaction. S&CM works closely with BL Business Lines, CS Customer Support, CSCM Customer Supply Chain Management, Finance to deliver the overall ASML
experience to the customer with healthy margin.

Job Mission

Project lead, upon service business requirements, take lead to align, initiate, plan, execute, close and roll out project among cross-sector stakeholders. Projects includes ASML local repair spare parts, web portal for on-line 200mm customer spare part ordering, and other service business related projects to be assigned, end to end.

Job Description

Local Repair Parts
• To manage the local repair project, as ASML Taiwan owner, from project scope & business case definition with BL & Operations, technical evaluation with Operations and customers, list price / selling price set-up with BL & DST, and end-to-end delivery process set-up from order, forecast to delivery with Supply Chain & customers. i.e. act as the ASML Taiwan owner to drive and enable this local repair part business end?to-end with customers and internal stakeholders.
• To provide regular demand-supply forecast

Web Portal
• To manage the web portal project, as ASML Taiwan owner, to enable 200mm customer on-line ordering of ASML spare parts. From project scope & business case definition with BL & Operations, process evaluation with supply chain and customers, presentation to internal and external stakeholders, and end-to-end roll-out. i.e. act as the ASML Taiwan owner to drive and enable this web portal project with customers and internal stakeholders.

Service Level Agreement contract commercial execution management
• To manage the commercial execution of ASML service contracts with major customers, including special terms and conditions, regular commercial dashboard, financial credit grant and usage.

MOR & RFF
• Work with Finance to manage service business delivery (Monthly MOR & Annual RFF
revenue plan, vs. actual), and take close-loop actions, should there be deviation.

Education

• BS in Engineering or related field; knowledge and experience in semiconductor industry; MBA is a plus.

Experience

• > 8 year experience in customer support, service operations, supply chain and/or service business management, preferably in semiconductor equipment industry.
• > 3 year experience of cross-sector project management with proven results

Personal skills

Able to lead cross-sector project team, to simplify business process from end to end
• Able to quickly understand internal and external customer needs, influence without hierarchical power, to overcome obstacles in his / her cross-sector project to meet business results and timeline.
• Hands-on, attention to details, able to multi-task.
• Able to explain complex technical & operational details, in executive summary to cross-sector senior managers.
• Excellent presentation, communication skills in English, multi-cultural environment.
• Excellent Excel, Macro, Powerpoint skills.
• Self-driver, proactive initiatives for continuous improvement.
• A team player, willing to take extra step to cross process gap.
• With broader view, do the right thing for the company.

Context of the position

• Reports to: Service Business Manager
• Interfaces:
Internal: Service Business Manager, Service & Sales Contract Administrator, Account Management, CS Customer Support, SCM Supply Chain Management, BL Business Line, IBSS Installed Base Sales Support, OMD Order Management Desk, and Finance
External: Customer


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