30+ days ago - req24422

Manager Customer Supply Chain Management

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Veldhoven, Netherlands


Logistics & supply chain management


8+ years



Job Category

Logistics & supply chain management




Do you have the charisma to lead, inspire and empower a team of qualified professionals? Would you like to drive this Customer Supply Chain Management department to enable the roadmap? And do you have the communication and relation-buildings skills that can create powerful networks that will help you and your team to achieve high-reach targets?

Job Mission

Your team is responsible for availability of high tech parts and tools, to match the demand of complex events and after sales activities at the customer sites. Ensuring that (thousands of) high-tech materials tools are available on-time, on-spec, at the right quality and within the budget. You and your team not only contribute to ASML’s logistics and quality performance, but also support the strategic plans to realize ASML’s supply chain roadmap.

Job Description

In this role you will:

  • Act on operational and tactical level in the Field Material Availability (FMA) team of the Customer Supply Chain Management (CSCM) department and drive goals in line with the supply chain management vision
  • Ensure and deliver Supply Chain performance at optimal cost levels of one of our business lines
  • Manage a team of highly skilled supply chain professionals and will be responsible to coach and develop employees
  • Coordinate and manage operational KPI’s, using lean techniques to streamline operations and bring these in line with customer requirements
  • Ensure performance and costs is measured and analyzed across all countries and you will initiate and drive continuous improvement to optimize
  • Build and maintain a network of in- and external stakeholders/partners and represent the organization
  • Evaluate organizational design for your own functional discipline, (work)processes and systems and initiate and implement changes and improvements
  • Translate voice of the customer to supply chain performance & cost improvements


Relevant Master degree (MSc) is a must (e.g. Industrial Engineering & Management Science, Business Administration, Supply chain or Engineering)


  • > 8 years of relevant experience in a Supply Chain Management environment
  • Knowledge of business complexity, supply chain and/or relevant industry
  • Experience in leading multiple disciplinary teams
  • Experience in leading global projects

Personal skills

  • Excellent social and communication skills and demonstrated ability to coach and develop employees
  • A tactical thinker with strong interpersonal and communication skills, decision making skills, change management skills, people management skills and project management skills
  • Leadership skills, drive for results, act under high pressure
  • Independent worker, taking the initiative, pro-active attitude, goal oriented but flexible
  • Out of the box thinking and change management skills are essential
  • Excellent analytics skills and problem solving abilities
  • Excellent professional communication in English and preferably Dutch

Context of the position

The Customer Supply Chain Management (CSCM) team (part of Sourcing & Supply Chain) is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers. You will lead a team that will enable CSCM to be successful in this challenging environment and deliver upon the CSCM roadmap.

Other information

Provide a motivation letter with your application