30+ days ago - req24617

CS - EUV Upgrade Drive Laser Generalist - Hsinchu

Customer support

Other technical job categories

In a nutshell


Hsinchu, Taiwan


Customer support


3-7 years



Job Category

Other technical job categories




Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is EUV Upgrade. The organization prepares and executes complex EUV upgrades action over ASML EUV systems at various customer worldwide.

Job Mission

Manage and keep leading on complex upgrade sequence and activities, enabling successful upgrade with quality within all sorts of resource budgets,unlock the potential of ASML EUV products for our customers.

Job Description

- Worksafely and meet customers / ASML designated safety rules –regulations at alltime
- As Coordinator you will be an ASML ambassador atcustomer sites across the globe.
- Run upon shift model, based on BP design andupgrade coordination needs.
- Work with the local / WW organizations and cooperation company toplan and make all necessary preparations for the on-time execution of the upgrade.
- Ensure timely availability of theright procedures and recoveries to bring the machine on the best performancelevel.
- In Fab/office to coordination ofthe upgrade including: manpower scheduling, parts, upgrade sequence preparationand tooling.
- Deal with fast changingcircumstances and change plans accordingly on the spot.
- Identify, document and driveimprovements in order to reduce upgrade cycle time.
- Daily reporting or tracking of upgradeprogress and issues.
- Support upgrade PL to facilitate upgraderequirement tasks and follow up

This position will require travel (up to 40%) tothe field offices worldwide for EUV upgrade.


Bachelor’s degree with good logical, organized and quick response.


- Experience withoptics and lasers
- Experience with Projectplanning/coordination
- Experience in a customer support department forhigh tech products. Photo-lithography, Electro-Mechanical or Ultra CleanVacuum.
- Experience with 2-3 years ASML _Drive laser relatedjob experience is preferred.

Personal skills

- Open for cultural differences.
- Motivated, pro-active, self-driven and flexible.
- Highly stress-resistant.
- Take the lead during escalations and drive for solutions.
- Self-sustaining and ability to prioritize activities and coordinate a broad range of specialists, ensuring action plans are carried out.
- Analytical ability.
- Good documentation skills.
- Multitasker with the ability to work in different and difficult working environment.
- Good team player who is committed to the success of ASML.
- Good customer skills.
- Good communication skills, verbal and written, in English.

Other information

- Flexibility to travel to other countries including Taiwan, Korea, USA, (up to 10%) if needed, with uninterrupted periods up to 6 weeks in a row.
- Candidates are expected to support the upgrade for at least 2-3 years upon completion of training.
- This position require Day and Night duty in office or cleanroom depending on location or assignment.

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