30+ days ago - req24637

Sales Order Desk Planner

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Wilton - CT, US


Logistics & supply chain management


3-7 years



Job Category

Logistics & supply chain management


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*Offer valid for Wilton, CT new hire offers made between now and December15, 2021.

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

100% On time in Full delivery of sales orders.

The Sales Order Desk Planner is responsible to manage sales orders from the Wilton factory to its internal and external customers in order to secure on time delivery in full of all sales orders according confirmed delivery date that is preferably in line with the customer need date.


  • Open sales order book for supply from Wilton to all internal and external customers.

Managing Sales Orders:

  • Ensure appropriate order flow with the compliance to organizational policies.
  • Accept and confirm sales orders from internal & external customers.
    • Internal customers are ASML manufacturing sites and field locations.
    • External customers are ASML customers or suppliers.
  • Create, convert and manage stock transfer orders towards the correct plant & storage location.
  • Ensure appropriate order follow up with production planning for supply of newly introduced materials that are not yet released for volume.
  • Ensure appropriate order follow up with material planning for supply of materials that are sourced from an external supplier.
  • Ensure appropriate order follow up with product life cycle management for supply of parts with MRP controller within PLM.
  • Create, maintain and follow up execution of outbound deliveries.
  • Monitor & evaluate all order issues.
  • Troubleshoot sales order process and derivate in possibilities for enhancement.
  • Discussing delivery prioritization with all relevant stakeholders.
  • Escalate shortages/risks for on time delivery with a strong drive for solution.
    • Finetune supply & demand plan with stakeholders (e.g. challenge quantity and timing).
    • Investigate possible workarounds with stakeholders (e.g. Alternative supply).
    • Arrange support where needed from Interfaces.
  • Communicate order- & delivery status to internal & external customers.
  • Monitor & evaluate all sales orders and sales order processes as well as preparation of order-delivery, & performance reports.
  • Ensure continuous improvement of delivery performance towards internal/external customers.


Bachelors Degree in Business Administration, Logistics or a related field, or equivalent experience.


  • Min 2-3 years experience with MRP systems.
  • ERP system knowledge (SAP preferred).
  • MS office (Especially Excel).
  • Practical experience in a similar position is a requirement.
  • High customer service orientation.
  • Detail-orientation and good analytical skills.
  • Ability to communicate at different levels.
  • Good problem-solving as well as organizational skills.
  • Ability to both work effectively in a team and independently.
    Shows true ownership towards the required delivery performance

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability