30+ days ago - req24736

[Talent Program] Field Application Engineer, OPC

Customer support

In a nutshell


Shanghai, China


Customer support


0-2 years





Job Mission:
ASML-Brion computational lithography products support at customer site located in China Shanghai.
Provide onsite product application support to customer engineering teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements to Brion. The ideal candidate will have excellent communications skills with passion for problem solving. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
Job Description:
1. 1st line customer support role: liaise between Product Engineer Group and customer on recipe development
2. Product support: focus on product recipe debugging for advanced nodes, Drive, monitor of on-going customer engagements
3. Customer response: coordinate and drive technical responses to customer
4. Project ownership: define technical specs and timeline with customer; Product Engineering Group, drafting Statement of Work, establish regular review meetings
5. Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team
6. Working with our JIRA tracking system, and managing open customer cases
7. Conducting onsite basic training or coordinating requested training for our customer
8. Weekly reporting/tracking of customer engagement status
9. Travel: some travel required within China
1. Master degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
2. Solid knowledge of OPC tools and lithography
3. Strong analytical and problem solving skills
4. Strong communication, plan & organization, collaboration and people/project leadership skills
5. Strong interpersonal skills and ability to work effectively with different cultures
6. Fluent English speaking & writing skills
7. Prefer candidate have background in mask data preparation, physical design, RET, OPC, lithography and other wafer processing steps

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