20 days ago - req25075

Customer Support Engineer

Customer support

Other job categories

In a nutshell

Location

Portland - OR, US

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other job categories

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

This U.S. position is open to U.S. workers only. A U.S. Worker is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a person granted Refugee or Asylum status by the U.S. Government. The Company will not sponsor a foreign national for this position.

Job Description

This position is 12 hour CWW shifts.

eBeam (HMI) Customer Service Engineer:

  • Install eBeam equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
  • Evaluate and diagnose problems and make appropriate repairs.
  • Expediently escalate issues to supporting resources when necessary.
  • Work with co-workers, customer & field support in isolating and solving problems.
  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Train customers in use and routine maintenance of equipment.
  • Answer customer questions and assist customers in a professional manner.
  • Act as a resource for users on routine malfunctions.
  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Prepare written technical reports on an independent basis.
  • Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education

BSEE, BSME, or equivalent experience.

Experience

  • 0-2 years working experience.
  • Knowledge of semiconductor industry, vacuum system, or SEM is preferred.
  • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
  • Demonstrate experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Must take ownership for solving issues and ensures escalations take place.
  • Take proactive action for prevention or repeating error.
  • Capable of resolving most issues without assistance & highly independent in a shift position.
  • Ability to make decisions in the priority of problem solving.
  • Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.
  • Take initiative and ownership to increase skill and knowledge level in team.
  • Document knowledge systematically and in an accessible way.
  • Clear and effective communication skills required.
  • Ability to thrive in a very dynamic and high pace environment.
  • Multi-task team player with good ability to work under different working environment pressures.
  • Open for cultural differences and able to work with a site of different cultures and WOW.
  • Motivated, pro-active, self-driven, and flexible.
  • Strong customer focus.
  • Verbal and written language skills in English.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability


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