7 days ago - req25033

Startup Team Guangzhou Site Manager

Customer support

Electrical engineering

In a nutshell

Location

Guangzhou, China

Team

Customer support

Experience

8+ years

Degree

Bachelor

Job Category

Electrical engineering

Introduction
The Customer Service Organization is responsible for the installation, qualification, repair and maintenance of ASML products at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Service organizations (CS Field) perform these tasks at the customers within their specific region.
Job Mission
Operates CS site team to meet customer commitments as defined in the SLA at designated costs, by collaborating with account team and delivering supports to the local field install base
Job Description
Site manager for the Startup South team • setup and lead a team of ~10 engineers
Manage the team , co-work with customer to keep ASML machine performance on target at several customers in South China.
Education
BS or Master Degree in engineering, or equivalent experience, knowledge of electronics, mechanics, optics, software, semiconductor processes, and related disciplines.
Experience
• 5 years’ service management or equivalent
• Knowledge of ASML products on a technical level.
• Experience in managing customer escalations and (internal) customer communication
Personal Skills
High level of personal ownership, initiative and drive
Strong ability and motivation to select, coach and develop people
Capable of influencing people without formal authority, also at higher management levels
Strong ability of communicating with customer in a friendly and clear way to address concerns or needs, with good understanding the context
Able to keep focus on the big picture and take difficult decisions in the middle of a high pressure, business critical escalation.
Flexible mindset: working hours, travel and work environments.
Able to analyze working methods (processes), define and drive improvements
Strong communicator in English (both oral and written).
Cultural awareness and the ability to work with different cultures.
Strong analytical and conceptual skills
Resources, budget and activities planning for the site
Drive technical and non-technical development for your teams
Drive continuous Change/improvement of people, processes ,organization
Manage Startup South team office operation , co-work with other ASML department.
Other Information
• Position will include domestic and international travel (~20%)

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