30+ days ago - req25174

Application Support Engineer

IT

Other job categories

In a nutshell

Location

Wilton - CT, US

Team

IT

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Travel

10%

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.

Job Mission

The Application Support Engineer will play a key role in supporting a suite of Engineering Applications hosted on Windows environments (VDI’s or Desktops) and integrating those applications fully with an adjacent Linux based High Performance Computing cluster.
The role would involve intimate knowledge in the administration of both Windows and Linux environments in a hybrid configuration. A successful candidate would have prior knowledge and experience in the use of Commercial engineering applications in the realm of Computational Fluid Dynamics (CFD) or Finite Element Analysis (FEA).
The mission of the incumbent is to offer end-to-end application support for the Engineering applications detailed above. The incumbent is to seek to improve application availability, solver solution reliability, and to seek opportunities for job turn-around-time (TAT) reduction.

“This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.”

Job Description

We are looking for a Mid-level to Senior-level Applications Support engineer with Engineering Simulation Application knowledge and experience.

The incumbent will function as part of a larger DevOps team and as such he/she will have both development and operational tasks to perform. A successful candidate will be trained on Agile practices and DevOps ways of working. He/she will join a 6 person DevOps scrum team.

In an operational capacity the role will involve the day-to-day troubleshooting of the application space providing first-line application support to an end-user community of approximately 50 users. On-boarding of new hires to the application space is also included in the operational role.
In an development capacity, the incumbent will be tasked with driving a program of continuous improvement – seeking to improve end-user efficiency by increasing application availability, solver solution reliability, and to seek opportunities for job turn-around-time (TAT) reduction.

Education

Bachelor's Degree or equivalent experience in a related field; with a preference for degrees in Computer Science/Engineering or Physics.

Experience

Preferred candidates will have experience with one or more of the following:

Experience with supporting end users of Applications such as Ansys or Comsol
Experience with supporting end users of the Siemens NX suite of tools.

Preferred candidates will have experience with three or more of the following:

A background in scientific/research computing
Experience in managing the above in a hybrid environment with a Windows front-end and Linux backend.
HPC or batch workloads in Linux - experience with PBS, PBSPro or IBM LSF batch systems.
Scripting in Windows using PowerShell
Scripting in Linux using bash.
General Windows and Linux System Administration

Any prior experience in migration projects such as Desktop to VDI or Desktop to cloud would be a significant advantage in this role.

Personal skills

Excellentwritten and verbal communication skills
Ability to work closely with other engineers, product managers and customer support

Context of the position

This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer is required. May stand for extended periods when facilitating meetings. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

Other information

EOE AA M/F/Veteran/Disability


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