27 days ago - req25153

Manager Service Business Applications

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Veldhoven, Netherlands


Logistics & supply chain management


8+ years



Job Category

Logistics & supply chain management




We at ASML produce some of the most technically advanced equipment in the world with complex materials structure. There are many supply chain processes involved to source and deliver these materials, and those processes generate a lot of data. We use this data back as input for planning and forecasting, managing inventory levels, automating the replenishment and order fulfillment processes, and to gain insight in how to improve our process by developing advanced analytics applications.

Are you a leader who is challenged by complex supply chains? Do you want to deliver supply chain excellence directly impacting our customers? Are you experienced in leading highly educated teams that design, develop and deploy break-through improvements? If yes, then we have an excellent opportunity in the ASML Customer Supply Chain Management Department to lead the Service Business Applications team!

Job Mission

ASML Sourcing & Supply Chain (S&SC) is an industry-leading organization, responsible for securing material availability to ASML's factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market and complex supply chain network.

A part of S&SC sector is S&SC Customer Supply Chain Management (CSCM) department. The CSCM team is responsible to secure material availability to meet service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day, so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers customer satisfaction through differentiated and affordable logistics services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the logistics aspects of commercial upgrades, field change orders, machine shipments and transfers.

This role will be responsible for the delivery of business applications within CSCM in the areas of automation, advanced analytics and reporting. You will be using state of the art tools such as Spotfire and Celonis Process Mining, as well as advanced supply chain modelling techniques such as the Spare Part Planning and Service Control Tower. This role will closely collaborate with worldwide stakeholders in both Customer Supply Chain executional processes as well as strategic business applications topics.

Job Description

As the Manager of CSCM Service Business Applications, your role includes:

  • Manage teams of enthusiastic young professionals (MSc& PhD), highly skilled in operations management & logistics,business intelligence & analytics, and process automation.
  • Define the Automation and Information landscape androadmap for the customer supply chain.
  • Represent CSCM as board member of projects or programsthat impact CSCM applications and requirements.
  • Align with senior stakeholders in IT, Customer Supportand other S&SC departments.
  • Explore opportunities to innovate the businessapplications landscape by connecting with university research programs,
  • investigating new means & methods, and scanning the market forstate-of-art tooling (together with IT).
  • Own the delivery model and associated prioritizationfor CSCM business applications.
  • Guide the team to translate requirements and developthem into state-of-art applications for CSCM.
  • Be key user for non-standard change, and forautomation, advanced analytics, and business intelligence tools.


  • Relevant Master degree or higher (e.g. in Industrial Engineering, Operations Management, Business Administration, Information Management, or Supply Chain Management)


  • 10 years relevant experience in Supply Chain, Operations, Procurement, Information Management, or Engineering.
  • Experience in leading highly skilled and educated teams of specialists and analysts (Master and PhD level).
  • Experience with ERP systems such as SAP
  • Experience with using BI tooling such as Spotfire, Power BI, or Tableau is an advantage
  • Experience with process mining, with tools such as ProM, Disco, or Celonis is an advantage
  • Experience with Agile way of working is an advantage

    Personal skills

  • Analytical, critical thinker with strong communication skills
  • Pro-active team builder with “can do” mentality
  • Organized and able to act and prioritize workload under high pressure
  • Committed to excellence, drive for quality results
  • Strong stakeholder management up to executive level
  • Flexible and adaptive to change
  • Excellent communication in English

    Context of the position

  • This position is in the CSCM Service Management department. The SBA team is responsible to deliver automation, advanced analytics, and reporting applications mainly for CSCM, but also other departments and sectors.

    Other information

  • Only job applications with motivation letter are considered.