14 days ago - req25209

CS - EUV Technical Support Engineer - Taichung

Customer support

Mechanical engineering

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Mechanical engineering

Travel

10%

Job Mission

Majority in issuesolving and continuous improvement.Tocooperate with first line team to maintain machine availability &performance within ASML & customer expectation

Job Description

Defineclear problem statement and solution plan in theory and hands on area.

Education

Master

Personal skills

* Documentationand summary on paper skill
* Presentationand customer communication skill
* Coordinationand prioritize
* Problemprobing

Context of the position

* Customer support – Competency Second Line support engineer
* Scope of actions is equipment with new features
* Operation with influence on problem -analysis and -solving.
* Customer management in technical phase and prioritizing
* Cross department/modules issue solving and coordination
* Continue improvement on machine performance & structuralissue area to meet team & customer requirement

Other information

* Initiative-Raises pressing matters without waiting forothers to do so.
* Flexibility -Able to flexible adjust work schedule whenbusiness required and work in 24x7 shift model
* Team work-Requiressupervision & mentoring from an experienced colleague.
* Planning & Prioritizing-Executes maintenance tasks & diagnostics.
* Professional Communication-Focus in internal communication. Refrains fromusing jargon.
* Sharing Knowledge-Gives requestedinformation immediately and willingly. Takes part in knowledge transfermeetings.
* Is a proactivemember of the team within own functional area
* Is able to set own priorities when handling simple ambiguous situation


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