30+ days ago - req25288

EUV Global Support Engineer - based in Veldhoven, Netherlands

Customer support

Physics

Electrical engineering

Mechanical engineering

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Physics, Electrical engineering, Mechanical engineering

Travel

30%

Introduction

Job Mission

Technical Problem Solving

You successfully execute your role as an expert by:

  • Remotely analyzing data and creating deterministic forward looking action plans;
  • Good alignment on expectations with the local teams and your Global Support Center colleagues worldwide;
  • Making a clear problem description, providing the right data when involving additional help from development engineers to drive fast incident resolution;
  • Cooperating with departments to approach to complex issues; You are the connection between multiple different competencies/departments of the organization and the driving progress forward.;
  • Delivering on-site support when required to solve the problem at the customer site;
  • Managing technical escalations, aligning with multiple stakeholders across ASML;

Secure the “fix-for good” approach by proposing structural improvement(s) to our Customer Support Service Engineering department.

New Product Introduction Preparation

During the New Product Introduction phase you are assigned to the project in order to gain the required skills and knowledge to independently support field escalations. You are in charge of your own training plan and indicate what is required. Transfer and share gained skills and knowledge within WW Global Support Center in order to establish and maintain equal Continental support. Travel onsite during introduction phase support by delivering knowledge/escalation handling to local organization.

Knowledge Proliferation

Identify learning by use of Incident Repeat Prevention process and make sure that proper follow-up is secured;
  • Proliferate the impact on the customer side and translate the requirement into ASML service and design;
  • Mentor trainees and deliver feedback on potential improvements;
  • Proliferate knowledge to the field at every opportunity;
  • Integral background Information in action plans;
  • Combine on-site support with knowledge transfers to local organization.
  • Education

    Master’s degree in technical science (Physics, Software, Mechanical or other technical degrees).

    Experience

    2-5 years of relevant working experience is preferred.

    Personal skills

    • Strong analytic and abstract capability;
    • Pro-active initiating attitude;
    • Flexible in working hours, work environment and travel on short notice (sometimes the same day);
    • Ability to work in a highly pressured environment;
    • Independent;
    • Team worker;
    • Strong communicator in English (both oral and written);
    • Good social skills;
    • Customer-oriented;
    • Ability to plan and set priorities;
    • Ability and willing to work with people from multicultural background;
    • Willingness to travel.

    Context of the position

    Other information