30+ days ago - req25465

Field Application Engineer

Customer support

Other technical job categories

In a nutshell


Xiamen, China


Customer support


0-2 years



Job Category

Other technical job categories

Job Requisites
Define problem for customer. Generate action planand solution recommendation for customers.
Provide support to customers in resolvingissues/problems to help them maximize the performance and use of ASMLproducts. Document procedures and processes to aid customers in the use ofASML products.
Guide customers in tests to ensure that they areperformed in an efficient manner. Conduct data analysis to ensure that thecorrect conclusions are drawn from test data and results reported to thecustomers and ASML.
Organize short and long term tests to obtain newinformation on new, advanced techniques/technology of interest to ASML andthe customers.
Meet with customers and internal organization tomaintain effective communication with commitment to keep all involved andaffected parties informed of progress.
Prepare presentations to provide new customersupport and assist sales in technical presentations.
Write reports, technical briefs or memos documentingactivity to enhance the service capability, efficiency, and servicedevelopment.
Be able to on-call / shift work in customerenvironment.

Job Requirements
Master degree preferred, minimum a BS Universitydegree in electronics, engineering, physics, optics, or any related fields.
0~ 3 years working experience in semiconductor fab Lithoarea or 3+ years related working experience for semiconductor equipmentvendor is preferred.
Software background is a plus .
Able to communicate with customer and able to read,write, fluently communicate in English
Can work under pressure ( for instance, Averagely,10% overtime work)
Good team worker

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