17 days ago - req25470

Regional Availability Manager CSCM

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Veldhoven, Netherlands


Logistics & supply chain management


8+ years



Job Category

Logistics & supply chain management




The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services.

ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers. You will functional lead a team that will enable CSCM to be successful in this challenging environment and deliver upon the CSCM roadmap.

Job Mission

You will be responsible for managing performance and cost of one/multiple regions and balancing operational responsibilities with continuous improvement project driving efficiency in the supply chain. Ensure customers can count on reliable supply chain support for maintaining machine uptime. For this you will ensure timely availability of high tech parts and tools, to match the demand of our service business activities at the customer sites together with a functional team of experts in supply chain.

Job Description

  • Ensure supply chain performance for service business activities at optimal cost levels of one of our business lines for a specific region of the world
  • Develop regional Service business Supply Chain roadmap together with stakeholders.
  • Manage and/or contribute to the Supply Chain project team to ensure that the (thousands of) high-tech parts and tools are available on-time, on-spec and at the right quality. The projects will be related to operational excellence in combination with strong cost control
  • Translate voice of the customer to supply chain performance & cost improvements
  • Initiate and drive continuous improvement to optimize logistical performance & costs
  • Support in setting up and embedding processes related to driving and improving the supply processes
  • Representation of Customer Supply Chain Management Department in Global Customer Account team meetings
  • Stakeholder management
  • Contract performance management


  • Relevant Master degree is preferred (e.g. Industrial Engineering & Management Science, Business Administration, Supply chain or Engineering)


  • 6-10 years relevant experience in a large international company (industry or consultancy), ideally Supply Chain, Engineering, Operations or Procurement background
  • Knowledge of business complexity, supply chain and/or relevant industry
  • A tactical thinker with strong interpersonal and communication skills, decision making skills, change management skills, people management skills and project management skills
  • Analytical and able to organize and prioritize workload
  • Experience with Lean, Green/Black Belt (nice to have)

    Personal skills

  • Leadership skills, drive for results, act under high pressure
  • Result oriented, convincing, pro-active and “can do” mentality
  • Cultural awareness
  • Very ambitious talent with a proven track record relevant for this position and able the grow into a next step in short notice
  • Excellent professional communication in English and Dutch
  • SAP knowledge is a pre

    Context of the position

Supply Chain Management (SCM) is an industry-leading supply-chain management organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM must proactively identify and solve potential issues by working closely with our technical departments and customers, and actively managing an extensive supplier base. With over 550 highly educated and motivated people.

Other information

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