Change Manager & Project Manager

Customer support

Other job categories

Other technical job categories

Logistics & supply chain management

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories, Other technical job categories, Logistics & supply chain management

Travel

No

Published: 15 days ago Job ID: req25704

Introduction

The Customer Service (CS) Organization is responsible for the installation, qualification, repair and maintenance of ASML products at our customers. The expectation from ASML’s customers is a continuous improvement of the added value of delivered services and optimization of costs. To realize those challenging goals an effective implementation of improvements is required.

In a nutshell:
70% Change Manager |30% Project Manager
* Do you have passion for Change and Project Management?
* Do you have extensive experience in leading the implementation of n-PGP improvement projects?
Then we look forward talking to you!

Job Mission

  • The change specialist is a competence expert who engages the human factor in CS transformation programs by
    driving three main themes: 1) Impact 2) readiness 3) sustainability with the following results and benefits:
  • Impacted personnel are prepared and willing to adopt the change and work in new ways
  • Readiness for impact of personnel is ensured, less risk of redesign, rework, revisit, redo, reevaluate, retrain, rescope
    and reschedule
  • Maximum efficiency and quick adoption of new ways of working harvesting benefits
  • Maximum return on investment through high adoption and efficient use of new ways of working, processes, systems
  • Organization & competencies in place to drive sustainable results during and after the transformation is completed

Job Description

  • Taking ownership on embedding the required change with the goal to have business ready to adopt and embed the impact in a sustainable way;
  • Identifying key CS target groups impacted by project results;
  • Advising, designing and agreeing the change strategy and plan with the Global Implementation Leads, Regional Engagement Managers, Program Managers, and other key stakeholders;
  • Driving and executing the Change plan according ASML's change management framework with high flexibility to adapt the plan on changing requirements and complexity;
  • Defining and coordinating communication activities and reviews related to the desired change and new WoW;
  • Defining and agreeing on change project KPi's and reporting on progress;
  • Reporting on progress of change and communication plan.

Education

Bachelor or Master degree

Experience

We are looking for someone who has:

  • 6+ years’ experience in project or group management;
  • 3+ years’ experience in Organizational Change projects, preferably in ASML;
  • Knowledge of / experience in the most common Change Management theories & practices;
  • Strong cross sectoral ASML network and feels fully comfortable in working with ASML stakeholders in the matrix organization: group-, department-, sector-, project- and program level;
  • Extensive experience in senior management training, coaching and facilitation;
  • Knowledge of / experience with Lean and Agile principles.

Personal skills

  • Highly organized, capable to drive complex issues to simple and pragmatic solutions;
  • Team player, Passion to organize a team and help team members to grow and develop. inspires/motivates teams and individuals to engage in the organizational changes and be to persistent;
  • Has cross sectoral focus, creates links and involves others (departments, stakeholders);
  • Listens to learn: Strong communication skills (listening, asking the right questions and expression);
  • Able to establish and maintain strong relationships on different levels in the organization;
  • Influencing without formal authority, sense for tactical and political relations on both strategic and operational level;
  • Trustworthy and acts with integrity;
  • Creative and proactive

Other information

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance.

What is working at ASML like? Check this out: https://www.youtube.com/watch?v=qXpAMguP-vQ

Our selection process includes an online Talent Exploration that gathers information about your key drivers, your personal values, motivators and career ambitions. The Talent Exploration enables both you and us to explore if there is a mutual match - not only for today, but also for your future career at ASML.


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