30+ days ago - req25777

Customer Quality Team Lead

Other corporate functions

Other job categories

In a nutshell

Location

San Diego - CA, US

Team

Other corporate functions

Experience

8+ years

Degree

Bachelor

Job Category

Other job categories

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

Job Mission

The Customer Quality Team Lead will ensure “Voice of the Customer” requirements are met during the manufacturing phase and lead quality improvement strategies to achieve customer satisfaction.

Job Description

The Customer Quality Team Lead in EUV is responsible to plan, execute and oversee customer quality process initiatives, including customer quality notifications, DOA process and Green Heart meetings.The Customer Quality Team Lead will report customer satisfaction metrics, lead quality improvement projects and coordinate customer visits and audits, ensuring throughout the process that “Voice of the Customer” requirements are met.

Education

Bachelor’s degree or masters in Industrial or Manufacturing Engineering (or equivalent).

Experience

Minimumof 10 (ten) years of applicable experience.
Experienceleading quality improvement projects and cross functional teams.
Experiencewith quality reporting and analytics.
Experiencein the application of Root Cause Analysis, Statistical Process Control,Design of Experiments, Failure Mode and Effect Analysis, among otherquality tools.
Excellent customer service skills, with an advanced understanding of customer relationship building.

Abilityto use creative and innovative problem diagnosis and solving techniques aspart of Failure Analysis process
Abilityto apply process thinking, process design and process improvementmethodologies to generate significant measurable benefits (including indepth root cause analysis).
Abilityto translate, statistically analyze data, and effectively report problemsthrough written and/or graphical formats.

Experience in executing improvement projects with LEAN Manufacturing and Six Sigma concepts.
Ability to multi-task and set priorities without jeopardizing project schedule.
Data driven decision maker, good negotiation skills, positive attitude.
Datamining experience is a plus.
SixSigma Green Belt or Black Belt certification is a plus.

Personal skills

Must be comfortable with a rapidlychanging work environment.

Excellent written, verbal communicationand presentation skills.
Customerfocused and commitment to excellence.
Stakeholder management.
Motivatedand enthusiastic team player and team lead.
Multitasking,priority setting and risk management.
Ability to work independently or in team settings.

Handson and desire to be the Subject Matter Expert.

Open minded, creativity when handling problems independently, commitment, flexibility.
In depthknowledge of MS Word, Excel, PowerPoint, Visio. Familiarity with MSProject preferred.

Context of the position

Leads ateam of engineers responsible to implement customer quality processes tomeet internal and external requirements
Evaluatesresults and trends of product performance to customer standards.
RepresentsQuality in Failure Analysis review meetings.
Participatesin review meetings with internal and external customers.
Supportscustomer audits to evaluate the effectiveness of the quality managementsystem and coordinates customer audit preparations.
Verifiesimplementation of actions derived from customer audits.
Determinesgaps in process activities or product design leading to poor product performance.
Identifiesdata sources and develops metric reporting capability.
SupportsDesign Owners, Subject Matter Experts, and Process Improvement experts indriving process improvements to meet customer requirements.
Evaluatesadherence of the business processes related to Operations and DesignEngineering.
Leadsand/or participates as a member of cross-functional and cross-site teams.
Developsand improves processes using LEAN/Six Sigma principals.
Leadsimprovement projects related to parts, processes and quality managementsystem, as applicable
Createsquality reports to measure and monitor internal and external customersatisfaction performance, and reports periodically on customersatisfaction metrics

Other information

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performingthe duties of this job, the employee routinely is required to sit; walk;talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel,crouch, twist, reach, and stretch.
Theemployee is occasionally required to move around the campus includingworking while fully gowned in a clean room environment.
Theemployee may occasionally lift and/or move up to 20 pounds.
Theemployee may be required to travel based on business needs.
Can workunder deadlines.
Theenvironment generally is moderate in temperature and noise level.
Must beable to read and interpret data, information, and documents.
Canobserve and respond to people and situations and interact with othersencountered in the course of work.
Canlearn and apply new information or skills.
May spend extended periods of time at a computer workstation.

EOE AA M/F/Veteran/Disability

#LI-AS1


Learn more about this job