16 days ago - req25881

Customer Logistics Planner

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


San Diego - CA, US


Logistics & supply chain management


3-7 years



Job Category

Logistics & supply chain management


ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

Job Mission

The Customer Logistics Planner(CLP) is a key contributor to the Customer Supply Chain Management team. In this role the Customer Logistics Planner drives spares planning and replenishment to support stocking requirements worldwide.The CLP also coordinates with various functions within the ASML to ensure customer service requests are handled appropriately and in a timely manner.Within ASML, CLP’s form collaborative partnerships with the global field support teams to ensure customer service level performance standards are met.The CLP role is an integral part of logistics and maintains safety stock levels and resolves logistical support issues.

Job Description

  • Manages supply of spare and upgrade parts to customer field locations
  • Acts as a liaison between CLPs at customer field sites and ASML San Diego management
  • Monitors customer stocking levels to determine replenishment of safety stock and reorder point targets at global distribution centers and customer warehouses
  • Places Intercompany Purchase Orders and executes transactions in SAP that support worldwide stocking replenishment
  • Supports service planning of New Product introduction (NPI) parts to avoid excess logistics and obsolesce costs
  • Executes allocation decisions regarding critical service parts based on regional stocking needs and future demands
  • Communicates with international colleagues on appropriate supply plans
  • Manages defective material return to support re-useability and sustainability initiatives
  • Analyzes spare parts usage patterns and forecasts potential material shortages
  • Collaborates cross-functionally with Production and Material Planning groups to resolve material availability escalations
  • Creates scenario planning forecasts detailing customer impact and recovery
  • Presents forecasts and customer stocking level recommendations at an senior management level
  • Troubleshoots logistics issues amongst cross functional departments associated with demand, quality or delivery
  • Investigates and resolves transactional errors in SAP and associated logistics planning tools
  • Collaborates with multiple departments to minimize financial and production impacts
  • Monitors specific performance KPIs
  • Maintains standardized KPI Dashboard reports on inventory stocking levels, on time delivery, past due orders
  • Responsible for creating policy/process improvements and updates
  • Develops appropriate controls and ad-hoc performance reporting to assist in the accomplishment of the team’s overall objectives


  • Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Production
  • Management or related business or technical degree, followed by a minimum of (3 - 5) years of professional experience, in the position offered or related capacities.APICS certification a plus


  • Expert knowledge and understanding of MRP, manufacturing and supply versus demand theories .
  • Understanding of the concepts and functionality of integrated manufacturing systems (SAP preferred)
  • Ability to translate and statistically analyze data, and effectively report problems through written and/or graphical formats
  • Advanced knowledge of MS suite of products such as MS Word, Excel, and PowerPoint.

Personal skills

  • Expert knowledge and understanding of theories of MRP, JIT, Kanban and Lean Manufacturing preferred.
  • Experience in Manufacturing and Planning modules in SAP environment or similar ERP System (SAP, Oracle, BAAN, etc) preferred.
  • Experience in executing planning and logistics responsibilities in a high tech or High Mix/Low Volume environment
  • Experience in the areas of cycle time reduction, process flow and cost optimization.

Other information


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • The employee may occasionally lift and/or move up to 20 pounds.
  • May require domestic and international travel dependent on business needs.
  • Can work under deadlines.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.

EOE AA M/F/Veteran/Disability