Cluster Site Manager - CS China DUV

Customer support

Other job categories

In a nutshell


Wuxi, China


Customer support

Work Experience

8+ years

Job Category

Other job categories

Published: 30+ days ago Job ID: req26235

Job Mission:
• Safety
• People development
• Organization efficiency
• Global operational field performance
• Cost performance for operational tasks
• Financial budget for specific site

Job Description
Key Responsibilities:
1. Strategy: Create, communicate and execute aligned and inspirational mission, vision, values and strategy for specific organization
2. Customer
• Be voice of customer to drive customer intimacy and structured solution to address customer problems
• Drive Account team service strategy and ensure appropriate SLA”s are in place
• Be recognized, trusted and dependable partner in scheduled and ad-hoc customer meetings
• Manage customer escalations (toward customer and ASML management)
3. Financial: contribute to ASML profitability:
• Meet SLA at designated cost (standard cost) across multiple sites
• Drive efficiencies on headcount, part, logistics / organization across multiple sites to meet target cost roadmap and long-term cost ambitions
4. Process: Follow, create and enhance processes upon actual circumstance , initiate/ implement projects for continuous improvement
5. Product:
• Ensure delivery of agreed performance targets to specific customers in China
• Drive feedback improvement process for products and solution roll-out
• Provide quality inputs into new system and (service) product designs
• Look for opportunities for new products or services for ASML
6. Safety: Manage/monitor safety of employees ( including visitors) in working place ( Office, Customer Fab, Travel. etc.)

Planning & Complexity:
7. Manage multi customer, long term geographically dispersed, from small to large customers in a dynamic customer environment. High growth requiring significant alignment with sales, SCM, ASML HQ and customers
8. Setup the long term site cluster resource plan according to the 3~5 years business foresee and uncertainty management.

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