30+ days ago - req26239

CS - Field Application Engineer - Tainan

Customer support

Other technical job categories

In a nutshell


Tainan, Taiwan


Customer support


0-2 years



Job Category

Other technical job categories




Are you readyto be the key counterpart of responsible for service spare parts demand?Hermes Microvision Inc. (HMI), an ASML company, has been committed to theresearch and development of the most advanced E-beam Inspection (EBI) toolsand solutions for the leading semiconductor manufacturing fabs.

Job Mission

Support customer routine cases andprojects of e-beam defectinspection and metrology at customersites. The holder of this position reports to the 1st line APPS leaderand provides indirect and direct support to customers, and direct escalationand competency support to operations.

Job Description

Your mainresponsibilities:
-Provide technical support / recipe setup at customer sites.
-Troubleshootsrecipe / equipment problems.
-Completeon-site diagnostics and service calls.
-Responds toemergency service calls as required.
-Instructscustomer operating technicians on system operation and maintenance.
-Help the sales department with customersneeding help or advice in applying the company’s products.


BS engineering degree or equivalent experience. Masters Degree a plus.


-Engineerswith greater than 2 years’ experience in a CS support department for hightech products.
-Engineers with at least 1 years of semiconductor industry experiencepreferred.

Personal skills

-Must takeownership for solving issues and ensures escalations take place.
-Take proactive action for prevention or repeating error.
-Capable of resolving most issues without assistance & highly independentin a shift position.
-Ability to make decisions in the priority of problem solving.
-Work unsupervised and be responsible for projects, track equipmentperformance and prepare technical reports.
-Take initiative and ownership to increase skill and knowledge level in team.
-Document knowledge systematically and in an accessible way.
-Previous experience mentoring new hire engineers & helping integratefrom a technical and procedural perspective.
-Clear and effective communication skills required.
-Proficient inC/Python/Matlab.
-Proficient in MS Office (MS Word, Excel, PowerPoint).
-Ability to thrive in a very dynamic and high pace environment.
-Multi-task team player with good ability to work under different workingenvironment pressures.
-Excellentcustomer interface skills is required.
-Open for cultural differences and able to work with a site of differentcultures and WOW.
-Motivated, pro-active, self-driven, and flexible.
-Strong customer focus.
-Verbal and written language skills in English.

Context of the position

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essentialfunctions.
-While performing the duties of this job, the employee routinely is requiredto sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop,kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-Job duties are oftenperformed in confined areas in a clean room environment.
-May require travel dependent on company needs.
-Can work under deadlines.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with othersencountered in the course of work.
-Can learn and apply new information or skills.

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