30+ days ago - req26927

CS - Field Upgrade Install and Relocation (UIR) Coordinator - Taichung

Customer support

Other technical job categories

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

50%

Introduction

Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is CS UIR department. The UIR organization prepares and executes complex upgrades, installation, relocation and activities on ASML systems.

Job Mission

Manage and keep track on complex field upgrades, installation, relocation and activities, enabling the field teams to unlock the potential of ASML products for our customers.

Job Description

As an ASML UIR Coordinator you will be an ASMLambassador at customer sites across the globe.
Work with the local and Veldhoven organizations toplan and make all necessary preparations for the on-time execution of theupgrade, installation and relocation.
Ensure timely availability of theright procedures and recoveries to bring the machine on the best performancelevel.
Onsite coordination of the upgrade andrelocation including: manpower scheduling, parts, upgrade, relocationsequence preparation and tooling.
Deal with fast changingcircumstances and change plans accordingly on the spot.
Assist other UIR coordinators by facilitatingtheir issues while in home base.
Identify, document and driveimprovements in order to reduce upgrade, relocation cycle time.
Daily reporting of upgrade,relocation progress and issues.
Transferring knowledge concerningthe newly upgraded, relocation system to the local engineers to sustain thesystem by themselves.
Create evaluation report.

This position will require international travel(up to 50%) to the field offices worldwide.

Education

Bachelor’s degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, and Computer Science.

Experience

Experience in a customer support department for high tech products. Photo-lithography, Electro-Mechanical or Ultra Clean Vacuum.
Engineers with 2-3 years ASML DUV or NXT `hands-on’ experience is preferred.

Personal skills

Open for cultural differences.
Motivated, pro-active, self-driven and flexible.
Highly stress-resistant.
Take the lead during escalations and drive for solutions.
Self-sustaining and ability to prioritize activities and coordinate a broad range of specialists, ensuring action plans are carried out.
Analytical ability.
Good documentation skills.
Multitasker with the ability to work in different and difficult working environment.
Good team player who is committed to the success of ASML.
Good customer skills.
Good communication skills, verbal and written, in English.

Other information

Flexibility to travel to other countries including Taiwan, Korea, USA and Israel, with short notice (up to 50%) if needed, with uninterrupted periods up to 6 weeks in a row.
Candidates are expected to support the CS UIR for at least 2-3 years upon completion of training.
This position may require “on call” duty depending on location or assignment (so no 8:00-17:00 mentality)


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