30+ days ago - req27221
Field Service Engineer - based in Leixlip, Ireland
In a nutshell
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the
functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have multiple locations around the world.
For our Customer Support operations we are looking for a Customer Support Engineer, based in our Ireland Leixlip office.
The Customer Support Organization is responsible for the installation, qualification, repair, maintenance and continuous improvement of the ASML systems at customer sites. If you want to work closely with our customers providing on-site technical knowledge while installing, repairing, maintaining & improving our systems in the field then you’ll find a
challenging opportunity at ASML Ireland.
What is your mission as a Customer Support Engineer?
As a Customer Support Engineer you are the ambassador for ASML at the customer site. Therefore you need to know the in’s-and-out’s of our equipment. You will get to know our equipment by attending the Customer Support Engineering training in Taiwan. You will be the first line of support for our advanced equipment at the customer site. Your mission is to support the customer in timely troubleshoot, maintain, repair and upgrade ASML’s equipment at the customer site. You will do this by clearly communicate with key stakeholders and by being the interface with the customer, peers, local technical support and staff management to assure timely and accurate support.
As a Customer Support Engineer you:
•Analyze, diagnose and troubleshoot ASML’s advanced manufacturing equipment issues at the customer site;
•Perform installations, repairs, retrofits, upgrades and preventive maintenance on ASML equipment installed at the customer sites;
•Assist customers in the receipt, installation and testing of company equipment;
•Ensure that parts are available and as specified for service requirements;
•Take ownership for maintaining and optimizing the equipment on a daily basis to enhance functionality and proactively prevent problems;
•Proactively participate in the ASML Ireland Continuous Improvement Program, identifying and delivering on improvement projects/initiatives that support our local Maintenance program and demonstrate our value add to our customer.
You have a bachelor’s degree in electrical-, mechanical-, optical-, industrial engineering, physics or other related fields of engineering.
The Customer Support Engineering role is something for you when you have:
• 0-2 years work experience in a technical environment;
• Hands-on experience with mechanical systems: for instance maintenance, repairing, upgrading;
• Experience with customer support and troubleshooting;
• Experience or knowledge of semiconductor manufacturing processes. This is an advantage but not essential.
You will be successful in this role when you:
• Have great English communication skills both in speaking and writing;
• Have a teamplayer mentality: achieve goals by collaborating with your team;
• Have the analytical skills to get to the root cause of a problem and solve the problem;
• Have a ‘Can do’ / ‘Will do’ mindset to enable us proactively maintain & improve the customers systems in the field;
• Have the skills to organize your work;
• Want to be continuously challenged;
• Are flexible and are able to work in a dynamic environment.
Context of the position
In preparation for expanding our Ireland service operations we are looking to increase our service support capacity. Ideally we are seeking engineers with ASML experience and an interest in work in Field CS operations.
An international training program may be required depending on your experience level, which also may include a support assignment in an international customer facility to build experience on customer process,
way of working, startup preparation, technical knowledge development will also be required. The position requires the ability to support Shift based working schedules including weekend / nights support - in which case applicable shift
allowances and overtime allowances apply.
Please note that this is a highly demanding yet equally challenging and rewarding job that involves continuous professional and personal development. If you meet the above requirements and consider yourself to have the right combination of technical, business and personal skills please apply.
Travel % depending on your experience and background, extensive travel for training purposes maybe required for the first year.
Maintaining skills will require the ability to travel for upskilling, training or structured OJT going forward.