30+ days ago - req27551

Field Service Technician - based in Leixlip, Ireland

Customer support

Other technical job categories

In a nutshell

Location

Leixlip, Ireland

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

10%

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. The company designs, develops, integrate, markets and services these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Cymer is an independently operated business within the ASML group that develops, manufactures and services deep-ultraviolet (DUV) light sources. The product portfolio includes excimer lasers using argon fluoride (ArF) or krypton fluoride (KrF) gases to generate light in the deep-ultraviolet spectrum. These lasers generate the light that photolithography scanners use to image patterns on silicon wafers. The research, development and manufacturing of DUV light sources is centered in San Diego, U.S.A.

Job Mission

The mission of a Field Service Technician on our team is to provide Customer Service that is a strategic advantage delivering value for customers, employees andshareholders.

You will be required to demonstrate strong customer focus and commitment to customer satisfaction as well as the ability to establish and maintain cooperative working relationships with co-workers and our customers.

As a Field Service Technician you will be responsible for the planning/organizing of maintenance events, including hands on assembly, removal and replacement of electromechanical modules in support of field service preventative maintenance

The Field Service Technician:

- Works from procedures, diagrams, written and verbal descriptions, layouts or defined plans to perform preventative maintenance activities and testing under supervision.
- Responsible for shipping and receiving of modules needed for preventative maintenance activities, as well as crating and uncrating module assemblies.This will include the administrative tasks/paperwork/forms that support such activities.
- Removes & Replaces Optical-mechanical assemblies in strict accordance with procedures. Can perform automated or semi-automated setup, calibration, and preventive maintenance routines on laser systems with limited supervision
- Uses standardized tools and electronic equipment (i.e., torque wrenches, electric and pneumatic screwdrivers and ball drivers, lifting equipment, computers, oscilloscopes) to assemble/install/remove or perform testing and guided troubleshooting.
- Enters data into company databases.
- Operates specialized lift equipment.
- Prepares replaced assemblies for shipment, including follow-up (reporting to Field Service Engineer) for any Failure Analysis modules.
- Collect data as required under descriptive instructions/guidance.Able to collate data into a presentation format for review by Field Service Engineer.
- Identifies and documents discrepant material; DOA – Non Conformances and consults FSE
- Documents and monitors safety or security violations critical to service operations
- Sets up diagnostic equipment according to specific instructions.
- Frequently works closely with engineers on non-SPM Maintenance activities
- Performs FCOs or upgrades procedures approved for Technician level as described in detailed instructions
- Completes SPM part preparation and status reporting
- Receiving parts at the variety of docks including ShockWatch status, QTY, SN verification)
- Cycle count FSI / QRC inventory
- Performs housekeeping of local storage locations and tools cages adhering to 5S practices
- Performs other duties as assigned.

Education

- Minimum high school education required. Higher education is a plus.

Experience

- Requires minimum of 6-8 years relevant, work related, applicable experience
- Experience in using tools and electronic equipment (i.e., torque wrenches, electric and pneumatic screwdrivers and ball drivers, lifting equipment, computers, oscilloscopes) to assemble/install/remove or perform testing and guided troubleshooting.
- Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems, Win7,Win10, MS Teams
- Ability to read engineering specifications and sketches
- Experience preparing assemblies for shipment, following up, keeping all parties updates.
- Good hand mechanical skills with standardized tools (DVMs, torque wrenches, screwdrivers, and ball drivers).
- Experience in logistics software: Oracle, SAP preferred.
- Good reading, writing and verbal skills.
- Experience in working at tight schedule at very dynamic and stressful environment
- Good planning and prioritizing skills

Personal skills

- Good customer service and or people skills
- Availability to work in a rapidly changing environment
- Capability to work in a team environment
- Can learn and apply new information or skills.
- Can work overtime, weekends, and holidays, on a regular basis.
- Possesses excellent listening skills
- Able to travel as needed, both domestic and international
- Ability to establish and maintain cooperative working relationships with co-workers and customer
- Work according to a strict set of procedures within the provided timelines.
- Can observe and respond to people and situations and interact with others encountered in the course of work.
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads.
- Result driven-demonstrate ownership and accountability.
- Identifies bottlenecks and drives improvements.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with co-workers and customer.
- Work according to a strict set of procedures within the provided timelines.

Other information

- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
- Occasionally lift and/or move up to 20 pounds.
- May require travel (specify domestic and/or international) dependent on business needs – specify percentage of travel.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Can observe and respond to people and situations and interact with others encountered in the course of work.
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Result driven-demonstrate ownership and accountability.
- Identifies bottlenecks and drives improvements.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
- Work according to a strict set of procedures within the provided timelines.


This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.