30+ days ago - req27758

Cymer - Technical Support Engineer - Tainan

Customer support

Other technical job categories

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

8+ years

Degree

Bachelor

Job Category

Other technical job categories

Travel

10%

Job Mission

Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources.

Provides technical support associated with Cymer laser products for Integrator and Chipmaker Operations.Provides comprehensive technical engineering support for escalations and other technical issues requiring resolution and support to our Field Operations. Key interfaces include account team and program engineering, Cymer Field Service, and Site.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Job Description

•Serves as an accomplished professional who applies, analyzes and interprets a variety of standard theories, concepts, methods, and techniques to a wide range of issues within a single technical area using imaginative as well as practical solutions.
•Provides technical support to field engineers, local technical support engineers, and integrator site operations engineers including diagnosis, troubleshooting, and repair support.
•Uses established escalation and service management processes to provide timely responses to field situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment.
•Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering and assists in problem communication and solution implementation to integrator operations/regional support personnel.
•Provides support to customer/users where the product is highly technical or sophisticated in nature.
•Identifies issues emanating from integrator and service operations that require engineering change.Utilizes established change management & field change processes to follow-through with appropriate documentation and implementation for regional service & support organization(s).
•Provides support and adheres to corporate processes associated with new product introduction, released products, quality, technical service reporting, field service communications, etc.
•Interfaces with Site Operations Engineers on diagnosis, troubleshooting on escalations, technical questions, new procedures, repair support and training on new tools.Communicates new product issues originating from Site Ops Engineers to Program Engineering and Account Teams.
•Collects data and provides data package to Advanced Technical Support and/or Program engineering so that design, reliability, maintenance problems or bugs can be submitted to design engineering/software engineering.Assists in problem communication and solution implementation to direct customer operations/regional support personnel.
•Works with Advanced Technical Support, SMS Customer Support Management, and Program Engineers to define and scope troubleshooting procedures, Technical Bulletins, Field Service Alerts and Field Changes Orders.
•Provide input, creation and management of processes improvements within department to enhance productivity.
•May also be required, as part of new product technical support, to assist in providing technical support to field engineers, regional technical support engineers, and integrator account team members who are diagnosing, troubleshooting, repairing and debugging, and communicating issues associated with complex laser-based systems.
•May be involved in customer installation launch teams, training, and preparation associated with successful new product launch to customers.
•Performs other duties as assigned.

Education

• Associate’s Degree in Electrical or Mechanical Engineering.BSEE or BSME desired.Other relevant, related education may be considered. Combined education and experience in Semiconductor industry may be considered.

Experience

•Minimum of 8 years’ relevant, work related experience in a related Semiconductor Equipment discipline, or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems.
•Requires advanced experience using one or more of the following software packages: Excel, LabView, MS Project, Oracle, Agile, Business Objects, Spotfire.
•Must have a combination of and/or significant strengths in electronics, software, mechanical engineering, optics.
•Must possess knowledge of Deep Ultra Violet (DUV) equipment installation and support, i.e., stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems.
•Applied thorough knowledge of design methodologies. Basic knowledge in utilizing design engineering tools including the capability of statistically analyzing data and reporting it in graphical formats (trend charts, CpK, Control Charts, Gauge R&R Studies).
•System performance related data analysis, system troubleshooting, and applied technical problem solving skills are essential.
•Java, Visual Basic programming knowledge is desired but not required.
•Experience in DUV optical imaging systems support in a clean room environment is highly desired.
•Applied technical support/field service experience in semiconductor photolithography / semiconductor fab environment is highly desired.
•Ability to define problems, collect data, establish facts, and draw valid conclusions.
•Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
•Ability to interpret complex situations as required to develop appropriate actions.
•Must have significantly contributed to the successful completion of one or more projects.
•Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
•Excellent customer service skills, with an advanced understanding of customer relationship building.
•Excellent written and verbal communication skills.
•In depth knowledge of MS Word, Excel, PowerPoint, and Lotus Notes.

Personal skills

•Can observe and respond to people and situations and interact with others encountered in the course of work.
•Can learn and apply new information or skills.
•Must be able to read and interpret data, information, and documents.
•Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
•Ability to complete assignments with attention to detail and high degree of accuracy.
•Proven ability to perform effectively in a demanding environment with changing workloads.
•Result driven-demonstrate ownership and accountability.
•Identifies bottlenecks and drives improvements.
•Work independently or as part of a team and follow through on assignments with minimal supervision.
•Demonstrate open, clear, concise and professional communication.
•Ability to establish and maintain cooperative working relationships with co-workers and customer.
•Work according to a strict set of procedures within the provided timelines.

Other information

Responsibilities
•Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
•While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
•The employee may occasionally lift and/or move up to 50 pounds. Can we be more specific:Must be willing to lift up to X pounds, pull Y pounds at least once a day and spend the majority of time (greater than 90% less break time) on the floor working on tool sets, walking three to five miles a day, and/or standing/sitting for nine hours.
•Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
•Can work under deadlines.
•The environment generally is moderate in temperature with moderate to high noise level.
•Must be willing to work a compressed work week schedule – twelve-hour long shift and rotating from three to four days a week.
•This must include references to day and night shifts for accommodation purposes.

Additional responsibilities for Wilton Factory:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
•The employee is required to work in a cleanroom environment: full gowning (full body coveralls, hood, CR safety shoes, face mask, nitrile gloves and safety glasses. Working under ISO 9000/14000 standards).
•Operating/working around overhead cranes, fork trucks and motorized pallet movers.
•Working around lasers; working with ladders; working on platforms; and working around chemicals.
•The employee is occasionally required to move around the campus.
•The employee may occasionally lift and/or move up to 20 pounds.
•May require travel dependent on company needs.
•Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
•Can work under deadlines.
•The environment generally is moderate in temperature and noise level.
•Must be able to read and interpret data, information, and documents.
•Can observe and respond to people and situations and interact with others encountered in the course of work.
•Can learn and apply new information or skills.


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