30+ days ago - req27944

CS - DUV Customer Support Engineer - Tainan

Customer support

Mechanical engineering

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

10%

Introduction

Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.

Job Mission

- The Customer Support Organization is responsible for the qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
- The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems.
- The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.
- The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer.

Job Description

- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
- Performs, repair, retrofits and preventive maintenance on equipment installed at customer sites.
- Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
- Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.Confidential
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- Provides service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Customer Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.

Education

BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, Physics or other related fields

Experience

- Fab experience in the Lithography area will be a plus
- Experience or knowledge of semiconductor manufacturing process is preferred

Personal skills

- Good communication skills and command of the English Language
- Must be a strong team player, supporting & analytical skill and good working habits

Context of the position

At customer sites / office


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