26 days ago - req27963

EUV Defectivity Support Engineer (M-F)

Customer support

Other technical job categories

In a nutshell

Location

Hillsboro - OR, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

Are you a team player who wants to be the linking pin between problems seen at Intel with regards to defectivity issues and the solution in a multicultural environment? Then join us in our team of technical experts. The goal is to solve difficult defectivity issues which are a huge challenge for EUV at HVM level.

ASML at Hillsboro supports the Intel customer in developing and maintaining R&D and HVM EUV tools. Downtime of these tools is very expensive for our customer. To minimize those costs ASML Customer Support (CS) organization is responsible to repair the systems as soon as possible. For this reason ASML at Hillsboro. Each of the incidents seen at customer site are analyzed and documented to prevent similar incidents in the future.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.


Job Description

As a 2nd Line defectivity/positioning competency engineer within the Hillsboro competency team, you will be responsible for escalation support to our local EUV fleet, This involves a diversity of tasks including:

Defectivity escalation ownership

  • Own and drive all defectivity escalations at Hillsboro.Align with D&E defectivity task force and drive continuous improvement towards the defectivity WoW.Be in charge of your own training plan and indicate what is required to your leadership team.
  • Transfer and share pertinent gained skills and knowledge within the 2nd line and 1st line Hillsboro sustaining teams in order to establish and maintain a high level of quality support across shifts to better execute resolutions to defectivity issues.
  • Manage customer expectations with proper communication.Be transparent but strategic with messaging towards customer during escalations.
  • Flexible work schedule as needed.Sometimes the expectation will be to work a night shift or on a weekend when the situation calls for it.This will not be the norm, but the need will sometimes arise.

Technical problem solving within the defectivity/positioning competency

  • Solve complex technical problems by remote analyzing data and in fab, hands on support.
  • Escalate to the next support level according to the committed escalation processes and timings.
  • Facilitate in escalations from the local HBO team towards GSC and the Factory (D&E, IE, manufacturing, etc.).
  • Next to solving a technical problem a 2nd line competency engineer is responsible to start the process to prevent the issue of happening again in the future.

Knowledge proliferation

  • Mentor trainees and deliver feedback on potential improvements
  • Proliferate knowledge to the sustaining team and worldwide CS at every opportunity

Education

Bachelor’s Degree in technical science (Physics, Mechatronics, Electronics, Process technology, Aerospace Engineering) or equivalent experience. Master's preferred.

Experience

  • 2 - 5 years working experience is required for this vacancy.
  • Strong communicator in English (both oral and written).
  • Strong analytic capability and a pro-active initiating attitude.
  • Flexible in working hours, travel and work environments.
  • Independent.
  • Team worker, good social skills, customer-oriented.
  • Able to plan and set priorities.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

  • Position will require traveling up to 10%. Home base is the ASML office in Hillsboro Oregon.

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability