30+ days ago - req28320

CS - EUV Customer Support Engineer - Taichung

Customer support

Optical engineering

In a nutshell


Taichung, Taiwan


Customer support


0-2 years



Job Category

Optical engineering




Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.
One of the departments in this sector is EUV TC. The EUV TC team prepares and manages the CS part of the execution of EUV system maintenance.

Job Mission

- The Customer Support Engineer (CSE), need to perform regular maintenance action and machine repair action to secure machine continue production.
- The CSE will be interface with the customers, peers, local 2nd line support to assure timely and high service quality.
- CSE must be able to do daily operation including material preparation, package, return and confirmation.

Job Description

- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
- Conducts equipment troubleshooting, analysis, and debugging in support of operating activities.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities for training and cross site support
- Uses company technical documentation and provides feedback for improvement.
- Shift module is required and includes night shift


BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering,/ Photonics, Physics or other related field


- Fab experience in the Lithography area is preferred
- Experience and knowledge of semiconductor manufacturing process is preferred

Personal skills

Good communication skill and basic English Language skill

Other information

At customer sites / office

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