8 days ago - req28479

Global Support Center Project Lead

Customer support

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other job categories

Travel

30%

Introduction

Do you have proven experience of managing projects globally and setting up new processes? Are you able to drive a breakthrough initiatives in a complex organization with measurable results? Identify issues and problems that impact the availability of ASML systems at different levels? Can you implement organizational changes in three different time zones (Europe, United States and Asia)? Would you like to contribute in getting Customer Support EUV ready for volume production by improving it’s solving capabilities and then capture this knowledge for the future? Do you have an explorative and holistic view on things which need to happen? Then this position might be just what you’re looking for!

Job Mission

As a senior project manager Global Support Center EUV you will be responsible for driving both Local Solving Power and Global Support Center solving power. Analyzing the data and the translation into improvement workstreams and driving executing to achieve the target settings in close collaboration with central and local teams worldwide. Local Solving Power is driven by analyzing the reasons for escalation to the Global Support Center/Development & Engineering and define and drive actions to solve these. You will be part of the Customer Service department, the Global Support Center EUV organization, that is responsible for solving technical issues 24/7 by providing expertise to the local Customer Support teams and prevent reoccurrence by driving structural improvements. You will report to Global Support Center EUV World Wide manager.

Job Description

Customer Support – Project leader
• Owner and driver of world wide Customer Support EUV Solving Power
o Analyze solving power/ service order influx and translate into improvement initiatives
o Drive and execute improvements to meet KPI targets together with the stakeholders
o Regular reporting on multiple levels.
o Collaborate with the Global Support Center, local sites and supporting organizations (Competence Engineering, Development & Engineering etc) so that cross departmental priorities are aligned.
• Knowledge management: You are responsible for knowledge management in GSC.
o Define and execute training strategy
o Define, setup and maintain knowledge platform
• Driving organizational efficiency improvements.

Education

Bachelor or Master degree in engineering, or equivalent experience; knowledge of Electronics, Mechanics, Optics, Software, semiconductor processes, and related disciplines.

Experience

• Proven capability in data analytics;
• Proven capability to work independent and ability to manage cross-sectoral projects;
• Knowledge of ASML machines and the ASML Customer Support Field organization is preferred;
• Proven experience with setting up new processes and implementing organizational change.

Personal skills

We are looking for a service-minded project leader with a strong personal drive and strong change management skills. You need to be able to think in terms of processes and also step into the operation to achieve results. You will be a key interface between headquarters and the field organization so strong multi-cultural communication skills are a must(be able to present and communicate 2 levels higher in the organization). You must be a solution provider to the global team, a team player, pro-active, holistic worldview.