30+ days ago - req28594

CS - DUV Upgrade Install and Relocation (UIR) Generalist - Tainan

Customer support

Other job categories

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Other job categories

Travel

50%

Introduction

Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is CS Upgrades, install and relocation (UIR). The UIR organization prepares and executes complex upgrades ,activities and installation on ASML systems. In this role you are the first point of contact for technical support for UIR of ASML Systems in the field.

Job Mission

“Manage and keep track on complex field upgrades and installation, enabling the field teams to unlock the potential of ASML products for our customers”.
As a Generalist you are the first point of contact for technical support for UIR of ASML Systems in the field. You are responsible for identifying, documenting and driving improvements in order to reduce cycle time. You will do this by analyzing the technical feedback given during the preparation phase and by driving solutions to issues that arise during operations. Further, you will create a better future as a “technical conscience” during the New Product Introduction phase of a commercial upgrade package by securing lessons learned to prevent issues from reoccurring on future actives. In all situations your first priority is to be an ambassador for safety.

Job Description

•As an ASML UIR Generalist you will be the technical and competency expert who analyzes and reports the impact of issues found during the preparation phase of UIR and advises on aspects like cycle time, parts usage, and skills needed.
•Monitors the upgrades, installation and advises on identifiable risk for the coming 24 hours.
•Prevent known issues from occurring, securing lessons learned and by pro-active remote involvement in the upgrade and installation.
•First point of contact for troubleshooting technical problems and involving other departments when needed.
•Deliver technical support to contribute to rapid solutions and containment of complex technical issues.
•Take proper actions to minimize impact on cycle time when issues arise.
•Involve additional help, from other departments (D&E, IE, MF, SV, etc.), in cases where we are not able to solve the issue in time. Ensure adherence to proper escalation process.
•Manage the technical escalation, by ensuring that the right data is available and provide routine update to management and stakeholders.
•Prevent issues from re-occurring by ensuring proper issue resolution in cooperation with the responsible project leader.
•Pro-actively look at proposed upgrade scenario and identify missing items and potential bottlenecks.
•Participate in the New Product Introduction phase for new upgrade products and implement lessons learned from volume upgrades.

Education

Master or Bachelor degree in Electrical Technology, Mechatronics, Mechanical Engineering and Physics.

Experience

•Experience in a challenging environment with high tech products and complex production processes, preferably with trouble-shooting: analyzing problem, finding root cause and solution.
•At least 1-3 years work experience in analysis of complex problems.
•Extended experience with ASML metrology sequences.
•Engineers with at least 3 years relevant ASML experience are preferred.

Personal skills

•Open for cultural differences.
•Pragmatic attitude, motivated, pro-active, self-driven and flexible.
•High sense of responsibility and devotion.
•Highly stress-resistant.
• Broad technical and business knowledge.
•Strong analytical ability and focus on problem solving.
•Good documentation skills.
•Good organizational skills.
•Good team player who is committed to the success of ASML.
•Good communication skills, verbal and written, in English.

Other information

• Flexibility to travel to other countries including Taiwan, Korea, USA and Israel, with short notice if needed, with uninterrupted periods up to 3 weeks in a row.


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