11 days ago - req28611

Operational Excellence Lead

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Veldhoven, Netherlands


Logistics & supply chain management


8+ years



Job Category

Logistics & supply chain management




Do you have a passion for people and continuous improvement? Are you up for a big challenge and want to make a difference for 500 people across Customer Supply Chain Management

Are you willing to take a pivotal position in CSCM to shape and drive the next phase of Operations Excellence that is all about Acceleration and Impact? Are you excited by combining a broader perspective with hands-on activities and interventions in the departments across CSCM? Do you bring experience in operational management and understand the dynamics of making things work in real life? Are you a strong influencer who can mobilize and challenge teams at all levels across Sourcing & Supply Chain? Are you result oriented, pragmatic and want to join our ambition to unleash the potential of everyone improving every day?
Are you ready to drive continuous improvement in a more integral way, uniting and leverage LEAN with other improvements capabilities and centers of excellence across ASML?

Then you may want to join our team!

Job Mission

As an Operational excellence lead in the Service Excellence team you take ownership for further driving the lean transformation in CSCM to the next level. The goal is to realize Operational Excellence by growing the capabilities of the organization and delivering performance improvements and build on what is currently already reached within CSCM. You further develop a cultural of continuous improvement by everyone. You use lean to accelerate our transformation and focus on impact, leverage lean methods and boost shop floor engagement and development of lean leadership. You believe in Lean, not as a goal in itself, but as a means to improve the performance and the capability of the organization

You actively participate in the Service Excellence Team and work with the CSCM staff and lean champions in the business to ensure that the performance impact & maturity ambitions are realized and best practices are implemented and embedded and maturing in a learning organization.

The continuous improvement deployment within CSCM is a major transformation that is currently on-going for 2 years. It requires detailed co-ordination of change and project management elements, training, leadership coaching, event planning, execution & follow up, problem solving and the reporting of benefits.

As Operational excellence Lead you will respectfully challenge the status quo and act as a role model for Teamwork, Leadership by example, Lean thinking and act as the change agent to help CSCM in the further transformation towards an organization with a continuous improvement mindset.

Job Description

- Co-drive the lean transformation with lean champions and line management to mature an environment where continuous improvement is the norm;
- Enable our senior leaders to execute their accountability in driving lean to the next level, providing regular reporting on impact, maturity and best known methods adherence to group leaders and project leaders;
- Support our lean champions and leaders to further develop a culture of leading and collaboration and thereby focus on improving KPI performance and solving problems sustainably;
- Integrate, align and team up with other Operational Excellence activities, creating a more integral approach to continuous improvement in ASML
- Improve transparency on performance, communicates impact messages in groups and on department level. Facilitates the feedback loop and lessons learned in the various departmental groups and competences;
- Develop and lead change management activities that establishes a culture of continuous improvement;
- Act as challenger and catalyst in changing leadership behavior; act as an recognized sparring partner for leaders and lean deployment leads;


- Experience in transformation projects, deployment of behavioral change – mindset shifts.
- Experience in Lean/Change deployment is an absolute must, as well as experience in training and coaching.
- Bachelor/ Master’s degree with > 5 yrs. experience in a technical environment, has a general understanding of/strong affinity with technical topics through technical background or job experience.
- Additional relevant experience with continuous improvement and team development methods (A3, 4C,PDCA, Lencioni, high performing teams, leadership capability, problem solving, six sigma).


- More than 10 years of relevant work experience in (technically-driven) international organization.
- Proven track record in operational excellence, change management and leading transformation programs
- Experienced in applying lean and other Operational Excellence methods and tools (Lean / Six Sigma/process improvement, quality management)
- Experienced with business interventions, that result in shifted perspectives in performance opportunities and/or leadership engagement
- Fluent in English, verbal and written.

Personal skills

- Self-propelling - learning & improvement mindset and change management;
- Strong analytical ability with a pragmatic attitude & hands-on mentality with focus on results.
- Able to collaborate across all levels of the organization with an open attitude, eager to learn and share learnings;
- Excellent stakeholder management and team leader skills, ability to persuade and influence senior stakeholders and continuous improvement professionals
- Ability to manage complex relationships between various professional disciplines and organizational levels;
- Excellent ability to manage change, overcome resistance and persist in achieving mission;
- Excellent communication and interpersonal skills, good listener & the ability to present information verbally and written;
- Speak up and have courageous conversations, emphatic & able to connect people to the bigger picture;

Context of the position

In this position you report to the Manager CSCM SM Excellence & ONE.

Other information

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable logistics services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the logistics aspects of commercial upgrades, field change orders, machine shipments and transfers.