30+ days ago - req28823
Startup Central Team Lead
In a nutshell
Shanghai - TCN, China
The Customer Service Organization is responsible for the installation, qualification, repair and maintenance of ASML products at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Service organizations (CS Field) perform these tasks at the customers within their specific region.
Operates CS site team to meet customer commitments as defined in the SLA at designated costs, by collaborating with account team and delivering supports to the local field install base
·Team leadfor the Startup Central team • setup and lead a team of ~8 engineers
·Manage the team , co-work with site team leader to keep ASML machine performance on target at several customers in China.
·Resources, budget and activities planning for the team.
·Drive technical and non-technical development for your team members.
·Drive continuous Change/improvement of people, processes ,organization
BS or Master Degree in engineering, or equivalent experience, knowledge of electronics, mechanics, optics, software, semiconductor processes, and related disciplines.
• 2 years’ service management or equivalent
• Knowledge of ASML products on a technical level.
• Experience in managing customer escalations and (internal) customer communication
·High level of personal ownership, initiative and drive
·Strong ability and motivation to select, coach and develop people
·Capable of influencing people without formal authority, also at higher management levels
·Strong ability of communicating with customer in a friendly and clear way to address concerns or needs, with good understanding the context
·Able to keep focus on the big picture and take difficult decisions in the middle of a high pressure, business critical escalation.
·Flexible mindset: working hours, travel and work environments.
·Able to analyze working methods (processes), define and drive improvements
·Strong communicator in English (both oral and written).
·Cultural awareness and the ability to work with different cultures.
·Strong analytical and conceptual skills
• Position will include domestic and international travel (~20%)