30+ days ago - req29141
Customer Support Engineer - Entry Level
In a nutshell
Chandler - AZ, US
Customer Support Engineer
In every market where ASML conducts business, the Customer Support Team makes the most complex machines work consistently and predictably for our customers every day.As the face of ASML to the customer and the voice of the customer to the rest of the company, Customer Support is the first line of help when something breaks - we are always there, on-call, day or night, delivering solutions in time critical situations.By participating in our extensive development program you will connect with a talented group of cohorts who will experience the journey with you. By the end of the program, you’ll be prepared to diagnose and solve complex problems on our machines and embark on an exciting career at ASML.
As ASML continues to grow, we recognize that acquiring and developing talent for the future is critical for our success.The Engineering Development Program (EDP) in an investment in our employees and is designed to accelerate the development of early career engineers at ASML. This structured program is 2-3 years in length and is focused on the development of both technical skills and personal leadership.The program starts with an intensive in-person kick-off event, opportunities to meet & engage with ASML leadership, learn the business, and ultimately sets the foundation for a career at ASML.
Making an Impact at ASML
Thousands of ASML Customer Support Engineers worldwide are dedicated to a simple goal: making sure that the lithography systems at our customers’ sites are running smoothly and efficiently, 24 hours a day 7 days a week. As proactive problem solvers, this team seeks to detect problems before they can impact production both in the field and at Global Support Centers on three continents.
You’re able to:
- Evaluate and diagnose problems in real time to make necessary repairs
- Communicate effectively– you will need to answer customer/stakeholder questions and write various technical reports
- Identify and solve problems both independently and in a team setting
- Work nights and weekends as we are a 24/7 operation
Your educational background and experience
- Bachelors degree in Mechanical Engineering, Chemical Engineering, Material Science or Mechatronics.
- Employment/Internships/projects based in 3 or more of the following areas:
-Semiconductor Manufacturing Process (process engineering, deposition, etching, material characterization)
-Robotics (manufacturing, assembly and programming)
-Software/programming/data analysis including: JMP, MATLAB, Excel, Python, SQL
-Hand tool usage: woodworking, welding, soldering, lathe, milling, drill press, band saw, torque wrench
-Circuit development: Multisim, multimeters, oscilloscopes, wiring, soldering
-Component design/manufacturing: Global Formula Racing, overhaul of diesel engines, gas turbines, diesel generators, CPP system, evaporator or other various pieces of engineering equipment
-Manufacturing Engineering and machine shop environment
-Cleanroom processes, safety, periodic tool maintenance
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.
This U.S. position is open to U.S. workers only.A U.S. Worker is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a person granted Refugee or Asylum status by the U.S. Government.The Company will not sponsor a foreign national for this position.
Find your passion at ASML
We know that a great idea can come from anyone, so we foster a melting pot of different backgrounds, talents and passions. We are proud of our diversity – it makes us stronger. In addition to an exceptional culture, where employees from around the world enjoy spending time together, we get out to support our favorite local charities and share our passions and interests in various clubs. Employees often say they joined ASML for the challenge, but they stay for the people.
Benefits that recognize your contribution
At ASML, werecognize excellence and have built a compensation package that reflects the contribution you make. Our highly competitive compensation and benefits package is designed to attract and retain the very best talent with one goal in mind – for you to share in our success.
Working at ASML is more than just a career opportunity – it’s a chance to make a real difference in the world. ASML makes the machines that make the chips – and our lithography technology is used to make the chips at the heart of most electronic devices. By challenging the limits of technology, we unlock the potential that chips have to tackle some of society’s toughest challenges in areas such as healthcare, transportation and education. Use your talent for good – be part of progress – and join ASML.