25 days ago - req29143

DUV UIR Coordinator

Customer support

Other technical job categories

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

Within ASML, the Customer Support (CS) sector is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is DUV Worldwide (WW) Upgrades, Installs, and Relocations (UIR) which is responsible for the planning and execution of these projects and provide support to customers and service engineers within the Customer Support organization. The DUV WW UIR Coordinator will be responsible for the project coordination of UIR operations.

The Customer Support DUV WW UIR Coordinator will be responsible for the planning, execution and completion of machine upgrade, install, and relocation activities at the customer’s site in a safe, high quality, predictable and efficient manner.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.



Job Description

  • Partner and collaborate with UIR Engineers, Generalists, Material Handlers, Local Service Coordinator (LSC), local office and higher technical groups (Global Support Center, Development & Engineering, etc.) and will take operational direction from the Regional Project Manager.
  • Prepare and maintain project manpower schedules.
  • Responsible for ordering all parts and tooling; coordinating material move in and move out of customer facilities.
  • Deliver consistent daily reporting of upgrade progress and issues to all relevant stakeholders.
  • Transfer knowledge of the completed system to the local CS regional office and obtain sign off to indicate transfer of the machine back to local office responsibility.
  • Create post-project evaluation reports detailing all issues encountered including resolutions, lessons learned during the project and post-project machine performance data.
  • Identify and propose implementation of safety and efficiency improvements that will enhance our predictability in project execution timing.

Education

Bachelor’s degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, or Computer Science, or equivalent combination of education and/or experience.


Experience

  • Preferred: 3-5 years’ experience in the semiconductor industry and or working on Electronic, Mechatronic systems.
  • Result driven-demonstrate ownership & accountability and delivers on commitments.
  • Lead, motivate, inspire and influence others to achieve results that are in the best interest of ASML and our customers.
  • Ability to build and extend trust.
  • Be able to influence without power of borrowed resources.
  • High level of personal ownership, initiative and drive.
  • Value cultural differences and respect sites of different cultures and way of working.
  • Motivated, pro-active, and self-driven.
  • Strong technical, analytical and hands-on skills.
  • Demonstrate open, clear, concise and professional communications skills.
  • Strong process orientation with the ability to clearly document and share information.
  • Ability to perform effectively in environments with frequently changing workload and competing demands.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Excellent communication skills.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

  • Travel 80% continentally with occasional WW travel to support other regions as needed.

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability