22 days ago - req29511

Field Application Engineer

Customer support

Other job categories

In a nutshell

Location

Chengdu, China

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Other job categories

Job Requisites

Field Application Engineer:

· Support critical apps escalations from local and drive VHV 3rd line to deliver support on time

· Coordinate and introduce ASML new products to the customer and show on-product benefits

· Business development support to identify improvement potentials of ASML products to benefit our customer.

· Engage with ASML D&E and customer R&D team to define the solution roadmap to drive semiconductor technology

· Support as workstream owner in NTP project to define project plan with customer and execute

· Document the structural issues or BKM and rollout to all sites

· Be expert in 1 or more competence and help local team grow

· Be able to on-call / shift work in customer environment.

Job Requirements

· PhD or master diploma in physics, optical science/engineering, chemical engineering, chemistry, electrical engineering, materials science or mathematics.

· Minimum 3 years working experience in semiconductor fab or 5 years related working experience for semiconductor equipment vendor; minimum 2 years working experience in lithographic process.

· Have direct experience with ASML DUV, EUV, and Apps products, able to describe the pros and cons of ASML products

· Have semiconductor process knowledge

· Strong presentation and communication skills to interface internal (BDM, project leaders, management) and external customers.

· Flexible mindset to support various tasks within matrix organization (escalation, NPI, NTP project)

· Awareness of ASML way of working to ensure help needed are addressed successfully and efficiently to the right people.

· Can work under pressure ( for instance, Averagely, 10% overtime work)

· Flexible to travel support customers in China (travel frequency >50%)



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