28 days ago - req29798

Team Lead

HR

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

HR

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Travel

No

Introduction

Are you ready to manage a team of HR advisors and /or specialists and ensure accurate, efficient and effective delivery in the respective field of HR.

Job Description

- Safeguard a professional and efficient delivery to internal customers in the respective
field of HR Services /Expertise.
- Ensure service level agreements are met and higher level of customer satisfaction is
reached, in a data driven way.
- Actively identifies customer centric improvements and leads improvement projects
- Drive standardization, simplification and automation of the relevant processes in an end-to-end way, in line with Global and Local guidelines.
- Handle escalation cases where guidance and clarification of policies and procedures is required.
- Manage stakeholders and acts as the escalation point for complaints.
- Responsible for workforce planning, staffing, capabilities and capacity of team.
- If applicable: ensure performance of third party performance is monitored and managed.
Process and other business requirements are effectively handled

Education

- Bachelor degree in HR

- Minimum 5 years of relevant HR experience

Personal skills

- Excellent people leader, in line with ASML leadership profile.
- Drives high quality customer service in a professional and efficient manner.
- Knowledge of HR processes, systems and policies.
- Consulting agility, influencing skills & style flexibility to deal with a broad range of customers.
- Change management skills
Behavioral
- Ability to work in a changing environment to meet demanding
deadlines and timescales.
- Act with integrity and instills trust
- Manages complexity & ambiguity
- Balancing between operational, tactical and strategic mind-set