CS EUV Installations Scanner Generalist

Customer support

Other technical job categories

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Published: 30+ days ago Job ID: req29982

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

To install leading edge lithographic systems, at the customer site, within specifications, on time, with quality exceeding the customer’s expectations.

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customers within the specific region.

The CS EUV Install Generalist is expected to support System Integration Engineers who calibrate and qualify the machine on site, according to a pre-defined test-sequence similar to the tests that have previously been performed in Veldhoven. Work with co-workers, and the customer in isolating and solving problems. Act as a resource for users on routine malfunctions. Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Calibrate and qualify semiconductor lithographic capital equipment.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.


Job Description

The CS US EUV Installs Generalist anticipates and solves problems from 1st or 2nd line support. The generalist builds the problem solving capacity within the group by upskilling local engineers. The generalist demonstrates ability to path find solutions which are outside the norm using knowledge from inside and outside the own domain, in order to support manufacturing and servicing ASML systems.

  • The EUV Install Generalist is expected to support assembly and qualification of the machine on site, according to procedure in a pre-defined sequence and support unexpected circumstances as they arise.
  • Build, install and align components to a complete machine.
  • Install ASML equipment (NXE) at customer locations, including equipment with new features, pilot and proto systems.
  • Analyze applicability, accuracy and adherence to design specifications.
  • Recommend design changes or substitution of materials when appropriate.
  • Evaluate and diagnose problems and make appropriate repairs.
  • Work with co-workers and the customer in isolating and solving problems.
  • Answer customer questions and assist customers in a professional manner.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
  • Perform complex adjustments, perform upgrades, diagnose and solve problems with limited support.
  • Prepare written technical reports if required.

Education

BS degree in an engineering field, or equivalent experience.

Experience

An EUV Installs Generalist demonstrates the following skills:

Technical:

  • Strong technical/analytical skills on source or scanner during MAQ/SQ.
  • Must be able to read and interpret data, information, and documents.
  • Ability to perform complex hardware actions.
  • Lead local offline modeling and analysis.
  • Ability to drive escalations through to fruition.
  • Push lessons learned to structural solutions.
  • Identifies bottlenecks and drives improvements.

Personal Initiative:

  • Strong leader and decision maker.
  • Proactive personality.
  • Takes ownership.
  • Flexible working schedule and location to meet the project needs.
  • Document issues solved locally to indicate solving power and trigger DRB follow-up.
  • Contribute to continuous improvement.
  • Can learn and apply new information or skills.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.

Interpersonal Skills:

  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Cultural Awareness.
  • Demonstrate open, clear, concise and professional communication.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Ability to train engineers to improve their skills.
  • Analytical thinker.
  • Flexible.
  • Stress resistant.
  • Structured.
  • Strong independent work style, but able to collaborate at different levels in the organization.
  • Good knowledge of the English language.
  • Good communication skills with focus on reporting, understanding, influencing and supporting.
  • An interest in other technical processes. Self-sufficient.

Local Expertise:

  • Local site or customer specific knowledge.
  • Awareness of the entire scope of a project.
  • Awareness of engineer skillsets per qualification level.
  • Supports the safety of the project
  • Mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
  • Knowledge of safety procedures required.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

Role within Office
Responsibilities:

  • Customer site requires ASML employees to be fully vaccinated against COVID 19, barring an approved medical or religious exemption.
  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability


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