24 days ago - req30195

CS - DUV Technical Training Instructor/Developer - Linkou

Customer support

Other technical job categories

In a nutshell

Location

Linkou, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

10%

Introduction

Within our department you work in one or more projects supporting the learning needs of our (internal) customers. Being in touch with several departments (e.g. Manufacturing, Global Support Centre, Competence Engineering and D&E) you translate (internal) customer requirements into training packages. You will train engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation). Level 2: Fab Ready (installations, major replacements, calibrations and recovery). Level 3: Advanced subjects (troubleshooting & diagnosing).

Job Mission

Your mission will be to work as part of team providing learning solutions in a challenging and dynamic technical environment. Flexibility and innovation are required to match the expectations of our (internal) customers.

Job Description

As a Technical Instructor/Developer you will be responsible for developing and delivering blended high quality technical training (Instructor Led Training (ILT), Web Based Training (WBT), Case Based Learning (CBL), Virtual Classroom (VR), animations, training reference material, etc.) to engineers (mainly) from the CS Sector.
Developing and delivering training is based on an Instructional Model called Analyze Design Develop Implement Evaluate (ADDIE). You will be part of a Project Team working on all phases of ADDIE. You will also be responsible for creating training solutions to issues reported from Customer Support (CS) engineers in the Field. Additionally as a Developer you will work with employees, from the CS Field Factory organization and Development & Engineering (D&E), to develop the training content for new products being released to the CS Field Factory Organization.

You will be a member of the CS Global Training Center (CS GTC, ~100 employees worldwide).

Education

• Higher Technical College or (Technical) University (B.Sc./M.Sc.) in Electrical Technology, Mechatronics, Chemistry, Mechanical Engineering, Physics or Computer Science.

Experience

•2-3 years of delivering Technical Training.
•Proven affinity with or expertise in education and/or didactics.
•Experience working in operation and/or field and have understanding of wow.

Personal skills

•Team-player, communicate pro-actively, have a healthy business sense and are on top of new opportunities which add value to our core business.
•A passion for training, teaching and learning.
•Good written and spoken English with Didactical skills and Cultural awareness.
•Analytic, abstract thinking, initiative, independent, sharing knowledge, stress tolerance and flexibility.

Context of the position

Within our department you work in one or more projects supporting the learning needs of our (internal) customers. Being in touch with several departments (e.g. Manufacturing, Global Support Centre, Competence Engineering and D&E) you analyze translate requests into clear reachable objectives, into modular learning solutions. You will train engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation). Level 2: Fab Ready (installations, major replacements, calibrations and recovery). Level 3: Advanced subjects (troubleshooting & diagnosing).

Other information

This position is within the CS sector, home based location; Linkou in Taiwan (Asian Center of Excellence (ACE)). The CS Organization is responsible for the installation, relocation, qualification, upgrades, repair and maintenance of the ASML systems at our customers’ sites. Responsible for the necessary transfer of know-how to the customer. Local Customer Support field engineers perform these tasks at the customers within their specific region. The CS GTC department is the crucial link between the development department and the thousands of engineers working at customer sites worldwide and engineers in Veldhoven performing this excellent support. The CS GTC department develops and delivers technical training through 1000’s of training events yearly worldwide. Most trainees are from the CS sector. About 10% of the trainees are customer engineers. The CS GTC has training facilities in Veldhoven (NL), Linkou (Taiwan), San Diego (USA), Hwasung-Si, Gyeonggi-Do
(Korea) and Shanghai (China).