30+ days ago - req30230

Group Lead

Customer support

Other job categories

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Travel

30%

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The holder of this position reports to US DUV Upgrades, Installs, and Relocations Manager and provides operational coaching, technical direction, employee development and leadership to a team of engineers (group of 10-15) who provide upgrade, install, and relocation support to ASML customers.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.



Job Description

Below are the actions and behaviors we expect from Group Leaders:

People Leadership

  • Lead a local customer support team; creating synergy and collaboration with other teams and ASML’s customers.
  • Create an environment of trust, open communication, creative thinking and cohesive team effort.
  • Build an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured people development.
  • Identify team needs including hiring, development and performance management.
  • Consistently manage team according to ASML policies, procedures and processes.

Operational Leadership

  • Customer interface- understand expectations, needs and drives quality and timely execution.
  • Proactively ensures a safe work environment.
  • Continuously drive improvements for local organization and world-wide community.
  • Supervise technical progress and proactively drive solutions with an empowered team.
  • Manage the operational, short term manpower planning.
  • Internal and external stakeholder management.
  • Collaborate with necessary stakeholders across departments, work groups within UIR, and across regions as necessary to drive progress, results, and improvement.
  • Will require routine interaction in the fab to coach, guide, support, and direct personnel while also having firm understanding of the current engineer environment, challenges and opportunities that need to be secured.

Education

Bachelor’s degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics or Computer Science or equivalent experience.

Experience

  • Master’s degree is preferred.
  • 3-5 years people management experience is required.
  • Engineers/Supervisors with 5+ years’ experience in a CS support department for high tech products. Photo-lithography, Electro-Mechanical, and Ultra Clean Vacuum.
  • Experience developing and coaching others to achieve results is required.
  • Understanding of mechanical engineering, hydraulics, optics, electronics, semiconductor, manufacturing and software concepts.
  • Result driven-demonstrate ownership & accountability.
  • Motivate, inspire and influence others.
  • Ability to build and extend trust.
  • Ability to manage and drive organizational change.
  • Value cultural differences.
  • Demonstrate open, clear, concise and professional communication.
  • Process orientation with the ability to clearly document and share information.
  • Ability to lead in dynamic environments and competing demands.
  • Strong customer focus.

Personal skills

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Other information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Will be required to work compressed work week, if there is a business need.
  • Can observe and respond to people and situations and interact with others encountered during work.
  • Can learn and apply new information or skills.
  • Willingness to continue learning and growing in a professional environment is necessary.
  • Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
  • May require time inside the clean room working with electromechanical equipment, dependent on company needs.
  • Travel up to 40% continentally with occasional WW travel to support other regions as needed.

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability


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