6 days ago - req30266

Industrial Design Internship (non-thesis): Mapping the customer service experience journey

Customer support

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

No experience (Student)

Degree

Master

Job Category

Other technical job categories

Introduction

Are you a master student with a background in Industrial Design? Do you have a self-motivating team spirit and are you fascinated by challenges? Then this internship could be of your interest!

Background Information

ASML Customer Support (CS) organization supports and assists our customers, providing services to optimize the usage of our systems. We are constantly looking for improvements that will help our customers, and further benefit ASML in order to enhance our service provision and our customer service experience.

Your Assignment

As an intern you will play a central role in:
• Mapping several customer service journeys;
• Finding improvement opportunities across sectors and establishing this method as a new standard in Customer Support;
• Identifying stakeholders;
• Creating visualization of the organizational knowledge and bring that to an actional level presentable to senior management.

Your Profile

  • You are a master student with a background in Industrial Design;
  • You have a self-motivating team spirit;
  • Challenges intrigue you;
  • Being passionate about customer journey mapping and similar techniques is highly preferred;
  • Eager to identify improvement opportunities and work between different disciplines;
  • The English language is required both written and verbally.

This is a master apprentice internship for 3-5 days a week with a duration of a minimum 4 months. The start date is as soon as possible.


Please note that we can only consider students who are enrolled at a school for the entire duration of the internship.

Other information

What ASML offers
Your internship will be in one of the leading Dutch corporations, gaining valuable experience in a highly dynamic environment. You will receive a monthly internship allowance based on your educational level and number of days per week, plus a possible housing or travel allowance. More information on the allowances can be found on our website. In addition you will get expert, practical guidance and the chance to work in and experience a dynamic, innovative team environment.

ASML: Be part of progress
We make machines that make chips – the hearts of the devices that keep us informed, entertained and safe; that improve our quality of life and help to tackle the world’s toughest problems.

We build some of the most amazing machines that you will ever see, and the applications to run them. Never satisfied, we measure our performance in units that begin with pico or nano.

We believe we can always do better. We believe the winning idea can come from anyone. We love what we do – not because it’s easy, but because it’s hard. At ASML we are always pushing technology further.

Students: Getting ready for the real-world
Teamwork is key within ASML. Our R&D team is more than 5,500 people strong and worldwide we form one big team with over 25,000 employees. These colleagues have 123 different nationalities and work at our major sites on three continents.

Dozens of diverse, interdisciplinary teams work in parallel to meet a challenging development schedule. In this inspiring environment, your colleagues may be sitting next door, or they could be thousands of kilometers away in a different country, or even working for a different company.

An internship at ASML is your opportunity to get to know this world and get a feel for that excites you most. Use your education, gain real-life working experience and explore the world of high-tech – all at the same time.

How will you be part of progress?