CS - EUV Customer Support Engineer (HiNA) - Hsinchu

Customer support

Other technical job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

10%

Published: 23 days ago Job ID: req30314

Job Mission

As the pioneer team of High-NA introduction - To service lithographic systems, at the customer site, within specifications, on time, with quality exceeding the customer’s expectations.

Job Description

Support and provide service of ASML product

Education

Bachelor or above, Engineering related

Experience

>2 years

Personal skills

•Work safely and meet WW customers / ASML designated safety rules –regulations at all time
•Perform complex maintenance, adjustments, upgrades, and diagnose problems
•Testing the product for operation and functioning, with the help of test equipment
•Ability to perform highly sensitive procedures in a time sensitive and precise fashion;
•Evaluate and diagnose problems and make appropriate repairs;
•Observe and report about regular and/or on-going problems that occur in the construction of products or their operation;
•Pointing out and/ or solving technical problems during the work in consultation with the available resources in order to reduce interruption of production;
•Handle customer questions, requests and assist customers in a professional manner;
•Prepare written technical reports if required;
•Identifies and acts on Quality, Cycle time and Safety improving opportunities for ASML benefits;
•Work with co-workers (subcontractors, agents), customer & local field support, factory install engineers and relevant supporting team(s)

Context of the position

• As pioneer team of High-NA introduction – learn the new and latest way to maintenance system, also collaborate with NPI team to industrialize HiNA.

Other information

• Flexible for working hour : different time zone (TW / NL and US)


Learn more about this job

About the team
About the location