25 days ago - req30461


Customer support

Other job categories

In a nutshell


San Jose - CA, US


Customer support


0-2 years



Job Category

Other job categories

Introduction to the job

ASML is one of the world’s leading manufacturers of lithography systems that help enable Moore’s Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources.As the world’s leading semiconductor equipment manufacturer, ASML enables chipmakers to produce cheaper, speedier chips – and to produce them faster – thereby enabling all the technology you use today. The systems we produce integrate several large and sophisticated machines, themselves each a feat of engineering innovation, precision, and speed.

We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands. We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation).

Hermes Microvision, Inc. (HMI), an ASML company, is a leading supplier of advanced E-beam inspection and pattern verification systems used for advanced semiconductor devices. HMI has multiple years of e-beam application experience and leadership in semiconductor factories, focused on high resolution and voltage contrast imaging. As part of ASML, HMI will boost ASML’s holistic lithographic portfolio of (i) lithography exposure systems, (ii) computational lithography and (iii) metrology. Between these three cornerstones ASML offers application products for process window enhancement, control and detection. We are located in the heart of San Jose and growing!

If you have a passion for technology and innovation you’ll want to check us out. Be a part of progress.

One Company, One Goal, Limitless Innovation. It's our people that make the difference.

“This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.”

Role and responsibilities

The CS NPI PL moves fast and efficiently from the initial creation of a new product all the way through to final product delivery representing the customer support in a cross sectoral product team. The CS NPI PL follows the PGP process delivering CS input and content for all Key decisions. The CS NPI PL supports the integration and industrialization of the NPI deliveries to enable the field service team to install, upgrade, maintain and repair newly introduced ASML machines at the customer facility.

Responsible for HMI new product introduction deliveries to the field.
Provide CS single point of contacts for Product Team
Align with our field colleagues to embed customer requirements in the NPI design
Drive the customer service requirements to ensure the development of the NPI products are fit for purpose.
Ensure Health and Safety compliance of new product
Contribute to improving, verifying and validating service mix deliveries, sequences and procedures.
Define the necessary training courses, content and duration of training to upskill the existing field engineers.
Are responsible for making NPI decisions on system level that involve complex dependencies.
Provide weekly and monthly status updates highlighting progress, risks and potential delays.
Identify, initiate and implement NPI structural cost and efficiency improvements.
Work closely with sector interfaces in D&E,SCSM, Finance, IT, Manufacturing and the field customer support team.
Manage varied stakeholders by setting the necessary communication manners (meetings, guidelines, rules, reports etc.) to align deliveries, quality and minimize escalations
Adapt planning, costs and manpower to align with schedule and program changes.
Drive the alignment with different projects/products to guarantee shared learning and uniform WoW

Education and experience

Master or Higher in ME/EE related areas.

0-2 years

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Theemployee is occasionally required to move around the campus.
Mayrequire travel dependent on business needs.
Canwork under deadlines.
Mustbe able to read and interpret data, information, and documents.
Canobserve and respond to people and situations and interact with othersencountered in the course of work.
Canlearn and apply new information or skills.

EOE AA M/F/Veteran/Disability

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