30+ days ago - req30654

Field Performance Analyst

Customer support

Data science

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Data science

Travel

30%

Introduction to the job

As Field Performance Analyst within the Customer Support (CS) department of ASML, you will be joining the Field Performance Analysis team. You will turn complex data into valuable insights, resulting in meaningful business decisions impacting our EUV (extreme ultra-violet machine) operational CS organization. Flexibility, independency and worldwide/cross-departmental stakeholder management are the competences that make you thrive within our rapidly changing environment. Are you the Field Performance Analyst with the Customer Support background we are looking for?

Role and responsibilities

Within the Field Performance Analysis team, we are responsible for reporting on EUV system & service performance and identifying performance and efficiency improvement opportunities. The team's general system and field knowledge in combination with the corporate strategy makes us the central point of contact for the field and other central departments.

As part of our team, you communicate effectively with CS stakeholders both in the field and at ASML's headquarters. You are expected to identify improvement opportunities and ensure the right follow-up, both on an operational and strategic level. To summarize, your main tasks include the following:

  • Using your expertise in data analytics to break down complex data-sets to concrete insights
    that make true impact to the Customer Support operation and ASML in general;
  • You work with competency engineers and other (technical) experts to provide insights in our
    system’s performance and translate this into a broader strategy;
  • Facilitating both ongoing and ad-hoc reporting and analysis to the various stakeholders of the
    Field Performance Analysis team;
  • Working with CS management in prioritizing business and information needs. frequently asked questions.


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