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30+ days ago - req31087
CS - HMI Customer Support Engineer - Hsinchu
In a nutshell
Introduction to the job
In HMI CS team, we bring together the most brilliant minds with various backgrounds, skills and competencies. We are one team to make everything is possible.Join us to work together, to make us grow.
Role and responsibilities
Customer service focus on tool performance of customer fab. From system install till warranty end and contract start. Our daily with SMART method on field operation. We co-work with different department to make high performance system on customer site.
Follow line manger assign in Customer Service group.
1.Present Daily , Weekly , Quarterly ,and Annually Prevent maintainin customer side
2.Report abnormal tools status
3.Tool's Base line data collection and instant issue handling
4.Basic trouble-shooting handling and root cause analysis
5.Tool installation / upgrades / routine maintained and trouble-shooting
6.Understanding customer requirement and supporting
7.Short term Supporting for different location in TW
8.On duty/On call sheet required
9.Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
Education and experience
2.Major in science-related fields.
3.Computer Science and Information Engineering/Electrical Engineering/Electronics Engineering OREngineering related fields is plus.
4.0~5 years’ experience on customer field service.
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
1. Good communication and problem solving skills
2. Work well both in a team and as an individual
3. Good English capability in reading, writing and speaking
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
1.Can work flexibly, accept overtime working
2.Have initiative to communicate with colleagues and learn from them
3.Can accept manager/leader’s arrangement based on company business needs
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