28 days ago - req31221

CS - Global Support Center Engineer - Hsinchu

Customer support

Mechanical engineering

In a nutshell


Hsinchu, Taiwan


Customer support


3-7 years



Job Category

Mechanical engineering



Role and responsibilities

1.(Remote / onsite) act as 3rd line technical support team, Global Support Center (GSC), to handle worldwide escalation issues of E-beam machines
2.(Remote / onsite) coordinate escalation process with related stakeholders to drive for timely and structural diagnostics
3.Contribute to quality technical documents including service procedures, escalation issue reports, and BKM
4.Collaborate with related stakeholders to take improvement measures as a post action of escalation diagnostics
5.Collaborate with related stakeholders to support NPI projects
6.Lead / support CS technical projects
7.Transfer knowledge within GSC / to CS through presentation session to help team skill up

Education and experience


3-7 years experience


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

1.Transparent and with integrity
2.Team spirit and good interpersonal relating and communication skill, even under stressful situation
3.Awareness of stakeholder management when interfacing with internal / external stakeholders
4.Willing to challenge and deal with complex technical matters, even when time is limited
5.Willing to travel to worldwide local sites (subject to pandemic status), willing to work in cross-cultural environment
6.Experience of electron microscope operation (having knowledge of electron optics)/repairment or motion control of wafer stage
7.Experience of technical support of semiconductor equipment is a plus, E-beam inspection or metrology tool is even preferred
8.Verbal and written communication in English, in 1-1 or group meeting, for technical or project-related discussion
9.MS office skill (Excel, PowerPoint etc.)

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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