25 days ago - req31729

Customer Support EUV Early Access Engineer

Customer support

Other job categories

In a nutshell

Location

San Diego - CA, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Introduction to the job

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Customer Support (CS) Extreme Ultraviolet (EUV) Upgrades Team travels the world advancing the creation of tomorrow’s microchips.

We upgrade EUV lithography equipment with ASML’s cutting edge innovations in semiconductor production. To support leading semi-conductor companies (ASML’s customers) and to receive the latest training on the quickly evolving EUV technology, our staff travels to various locations around the globe including Taiwan, South Korea, the Netherlands, and the United States. The CS EUV Upgrades Team is a force driving maximum performance and availability for ASML’s customers, paving the way to bringing smaller and faster microchips to people’s everyday life.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

As an Early Access Engineer you are responsible for the preparation and hands-on execution of an upgrade, focusing on performing a wide range of highly complex actions during the alpha, beta, and rollout phases of new products. You will execute upgrades in the fab based on pre-defined procedures and are able to troubleshoot issues on a basic level. You will be expected to teach (e.g. knowledge transfer) your skills to peers in the field who are permanently located at customer sites in order to prepare them for local ownership and execution. On top of that, you are an ambassador for ASML as you are working for and at our customers' sites around the globe.

  • Executing (hands-on) hard & software installation, recovery, and perform system setup for highly complex upgrade packages during alpha- / beta- and introduction support. Includes basic troubleshooting and adherence to escalation way-of-working (WoW).
  • Provide your input to the project team on safety via technical risk assessment (identification and mitigation) during preparation and execution, and contributing towards risk mitigation plans to prevent issues from happening.
  • Train other engineers by leading, guiding, and assisting them with the goal of preparing them to execute flawless upgrades on their own.
  • Be the voice of the field to the project and Product Owner. Share feedback on improvement proposals based on executed work.
  • Execute immature procedures at customer fabs for new products, handling unknown hardware difficulties.
  • Define and execute the upgrade flow within technical capabilities always optimizing for Safety, Quality and Cycle Time.
  • Ability to execute technical procedures in a FAB environment.
  • Active participation in Continuous Improvement projects to improve product maturity and improve your own working environment by being the voice of the field towards your stakeholders.
  • Work closely with various teams within D&E, CS, and logistics to support the PGP process.
  • Must be able to travel up to 60%, up to 5 weeks (continuous) at a time. Domestic and international travel required.
  • Must be able to work in a 24 hour x 7 day environment, i.e. any shift, any day

Education and experience

BSc degree in Technology, Engineering and / or Physics.

  • At least 3 years of relevant, work related experience in a technical field
  • Understanding of the EUV Hardware and ability to flawlessly execute technical procedures is preferred
  • Hands on experience with HW and SW installation, recovery, system set-up, and basic troubleshooting.
  • Skilled in viewing opportunities for continuous improvement.
  • Strong technical background, drive towards solutions, and technical ability to find/understand root cause analysis.
  • Influence team members without power (no direct reports)
  • Familiar with ASML culture, CS EUV operational needs and mode of operation is preferred.
  • Excellent customer service skills, with an advanced understanding of customer relationship building
  • Able to train, teach, and mentor others on technical concepts

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Excellent written and verbal communication skills.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • Requires domestic and international travel dependent on business needs – 60% - up to 5 weeks (continuous) at a time.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

EOE AA M/F/Veteran/Disability

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