30+ days ago - req31722

Data Management Expert

Customer support

Data science

In a nutshell


Veldhoven, Netherlands


Customer support


3-7 years



Job Category

Data science



Introduction to the job

To ASML’s clients, ASML Customer Support (CS) is the face of ASML. ASML Customer Support consists of approximately 7000 employees worldwide and is responsible for the full support of ASML’s clients, activities such as (re-)installation of machines as well as servicing, maintenance and upgrades.
The Customer Support Organization is split up to different Business Lines within ASML and is located in the different regions in the world. In order to support decisions making processes, amongst others, for strategy in resource planning and finance the CS Business Planning department was set-up.
In order to properly drive and support these growing activities we are looking for a Data Management Expert.

Role and responsibilities

You ensure Data Management and structures are in place to support and improve Business Planning processes, and you provide data and reports to support key stakeholders.
Besides, you will maintain and drive improvements in data structures, data maintenance and control as well as opportunities for standardization and automation on the input and output side.
Within your position you will focus on close cooperation with CS Business Planners to optimize Business planning processes as well as support to translate data into information.

Your main responsibilities:
-Translate requirements (output as well as input) into (improved) data structures, data maintenance, data control
-Running reports
-Work closely with the stakeholders on how to improve on input and output for planning purposes
-Control of the Master data, address quality issues and drive for solving them
-Run automation projects with IT and stakeholders
-Testing of tooling functionality and checking data quality
-Support CS Business Planners with small data projects
-2nd line support for planning tooling especially during annual budgeting (LTFP/TAP) processes

Education and experience

- Bachelor or Master degree in Data Management or similar/Industrial Engineering
- 3-5 years relevant working experience
- Working with data bases, setting up data structures
- Working with reporting tools (like Spotfire)
- Fair understanding of ASML business
- Good understanding of planning processes
- Knowledge of Installed based management and service businesses


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Thorough understanding of Data
- Pro-active in addressing and picking up actions
- Quality mindset
- Out of box thinking (creative in solutions)
- Problem solver

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The Customer Support Business Planning department is key in delivering resources requirements and overviews to support monthly and annual budget processes. Working with installed base information as well as service contracts leading through blueprints and operational changes, to world wide resource planning and financial planning. For the future we are also looking for more data analytics to deliver insights for improvement of operations in relation to quality, costs and customer service.

The Data Management Expert will work closely with the different Business Planners over the different Business Lines for the regular planning processes as well as continuous improvements.

Location of the role is in Veldhoven.

You will report to the Sr Manager CS Business Planning in Veldhoven.

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