28 days ago - req31815

Field Solution Rollout Coordinator

Customer support

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Travel

10%

Introduction to the job

Do you want to play a crucial role in getting improvements in place for our installed base? Do you want to be at the heart of the operation in between development, logistics, and the field? Are you able to work in a complex working environment with many stakeholders? If so, you might very well be the right person we are looking for!

Role and responsibilities

Job Mission
The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in his production process. Since ASML is very time to market oriented there is a need for system maturation when these systems are already put in production at the customer. System maturation is achieved through design changes that are executed at the Development department. Some crucial design changes can be rolled out towards the ASML machines at customers as so-called FCO’s (Field Change Orders) via a controlled process. Within CS the coordination of implementing these FCO’s in the field is done by the Solution Rollout Coordination (SRC) team by working in close interaction with Development (D&E), Logistics (CSCM), and the local field organization (CS). The underlying process is essential for maturing our products at the customer.
The worldwide Solution Rollout coordinator deals with the coordination of these changes for our DUV machines
The intent of the job is to coordinate the beta testing and roll-out of the solutions to the field. The Solution Rollout Coordinator has to assure that the field organization gets all information for implementing the hardware together with the business case information that is needed for selling the story to the customer.

Job Description
The worldwide Solution Rollout coordinator has the following main responsibilities:

- Ensure that all information needed for FCO (Field Change Order) implementation is delivered by D&E (sign-off of Engineering Changes with impact to the field);
- Aligning with logistics on machine assignment and material availability (FCO);
- Releasing FCO’s field rollout;
- Monitoring the worldwide implementation and escalate whenever necessary;
- Managing the FCO expiration and making old FCO’s obsolete;
- Guarding and optimizing the rollout processes;
- Implementing new policies / agreements;
- Continuous improvement of the (internal and cross sectoral) way of working, processes, and reporting;;
- Participating in critical stages of the FCO creation pipeline including the creation and approval of business cases
- Ownership for the cleanup, enrichment, and help requests, related to FCO backlog;
- Spotting and preventing E&O (Excess and Obsolescence).

The WW Solution Rollout coordinator has to be aware of the impact of choices made with respect to the rollout process like the implementation strategy and financial impact with the underlying implementation and possibilities in SAP. Since the existing policies and system support are not supporting the ASML business to its full extend it is expected that these need to be changed. The WW Solution Rollout coordinator will play a crucial role in defining better policies and defining requirements for the supporting systems in order to get these policies supported. With changing policies and increased flexibility it is likely that the scope of the job will increase to other solutions that need to be rolled out to the field like for instanceCustomer Specific Requests (CSR’s) and “partless” FCO’s.

Education and experience

Education
The required education is a Bachelor’s or Master’s degree in Industrial Engineering and Management Science, Mechanical Engineering, Electronics, or comparable.

Experience
- Experience in a challenging environment with high tech products and complex processes;
- 5 years’ relevant work experience in one or more relevant work domains like development & engineering, service, supply chain;
- Experience with Configuration Management and its underlying details;
- Knowledge of ASML machines and the ASML CS Field organization is beneficial;
- Knowledge about SAP, ERP and Supply Chain Management is beneficial.

Skills

- Natural leader, outgoing, approachable;
- Strong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization (influencing without power));
- Strong consultative communication skills, being able to explain / present matters to people with different skills and background;
- Ability to work in cross-sector teams;
- Cultural Awareness;
- Strong technical background.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The WW Field Solution Rollout Coordinator reports to the Manager CS DUV ENG Solution Rollout Coordination (in Veldhoven) and will operate in a small team part of the CS DUV Engineering department.

Other Information
Flexibility to travel to other sites and countries (2-3 times a year for a period of 1-2 weeks) if needed.

Other information

Hiring manager: Patrick Berden