23 days ago - req32019

CS - Field Application Engineer - Taichung

Customer support

Other technical job categories

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Travel

10%

Introduction to the job

Application engineer plays a unique role as technology enabler to support our customer continuously development in lithography of semiconductor industry

Role and responsibilities

Application engineer supports ASML product in 3 phases:
•Business development: translate customer requirement into potential business development
•New product introduction: new platform insertion in customer R&D / Pilot Fab
•High volume manufacturing: sustain installed base machine for on product performance issues

• Help new product business development include bridging D&E idea and customer requirement/demand.
• Familiar with semiconductor litho-process, optical & metrology mechanism, able to do on product troubleshooting under time pressure
• Able to understand customer’s needs and clearly describe the issues that customer is facing to internal stakeholders
• Act as the owner of customer requests and follow through. (customer interfacing, data collection, 1st hand analysis, etc)
• Escalate/Communicate the issues to ASML experts in headquarter when needed without losing the ownership. Drive for progress and containment/solution
• Able work and coordinate across departments to ensure smooth troubleshooting process
• Able to present and report clearly during internal and external meetings.

Education and experience

Master of Optical/Physical engineering, Material/Chemical science, Mechanical engineering

3 - 5 years in semiconductor industry, optical engineering

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•Excellent English presentation and communication skills to interface internal (business development managers, project leaders, management) and external customers (mainly execution and mid to high management level).
•Troubleshooting skill, basic project management
•Basic programming skill (Matlab) will be plus

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

This position is based in Taichung, working together with leading edge semiconductor customer. To fulfill customer’s needs, Application engineer always looking for potential improvement beyond current machine spec with supporting from different department (D&E/marketing/equipment engineering). Application engineer is creating value by integration of multiple professional area.

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