4 days ago - req32000

Technical Writer

Customer support

Other job categories

In a nutshell

Location

San Diego - CA, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Introduction to the job

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The mission of a Technical Documentation Specialist its to create and deliver high quality product documentation for the installation and service of semiconductor manufacturing equipment. This involves publishing and administrative tasks. At Cymer, we look for talented technical publishing experts who have the desire to create and inspire change in a growing organization. If you have a desire to be part of a thriving fast paced company that offers challenge, encourages creativity and innovation, we want you to consider Cymer.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

In this role you will:

  • Plan, develop and write documentation sets.Task oriented information using DITA.
  • Authoring documentation utilizing standard authoring tools
  • Plan, develop, organize, write and edit operational procedures and manuals
  • Produce electronic documentation
  • Analyze documents to maintain continuity of style of content
  • Processing field feedback and implementing changes in existing documentation
  • Conduct technical reviews and validate technical documentation
  • Write technical documentation with consideration for ESL
  • Edit technical documentation using simplified English
  • Converts input from an Engineer and/or development documentation into a simplified document for the target audience
  • Participate in technical documentation development and project meetings
  • Understand the process of publishing from DITA CCMS into Field Portal
  • Investigate and resolve problems when DITA content fails to publish correctly
  • Investigate and resolve content that does not appear as expected in Portal
  • Perform other duties as assigned

Education and experience

Bachelor’s degree or relevant, equivalent work experience with some technical training in computer software.Strong competence with the various tools, procedures, programming languages used to accomplish the job. 3-5 years of experience is required.

Required skills in:

  • Expertise in Microsoft Word and Excel
  • Working knowledge of xMetal or Oxygen
  • Working knowledge of content management systems
  • Working knowledge of Tridion Docs
  • Experience with documentation data collection, processing source documentation
  • Ability to read and interpret graphs, schematics and other technical drawings

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Result driven-demonstrate ownership and accountability.
  • Work independently or as part of a team and follow through on assignments with supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Work according to a set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

Occasionally lift and/or move up to 20 pounds.

This U.S. position is only open to a U.S. Person.A U.S. Person is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a Protected Individual granted Refugee or Asylum status by the U.S. Government.The Company will not sponsor a foreign national for this position.

U.S. flexible workplace arrangement may be available to employees working in conductive roles.Mutually-beneficial alternative work arrangement must be approved by manager – Hybrid Working Model.

EOE AA M/F/Veteran/Disability

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