30+ days ago - req32105

CS - EUV Customer Support Engineer Group Leader - Taichung

Customer support

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In a nutshell


Taichung, Taiwan


Customer support


3-7 years



Job Category

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Introduction to the job

The fab group lead reports to a fab operation manager and provides operational methods aligned with the central and local way of working (WoW). Maintaining the Best-known Methods (BKM)’s to enable technical knowledge and training demands. Employee development and leadership to a team of engineers who provide support to ASML customers in fab.

Role and responsibilities

Fab group lead will support fab operation manager to execute daily fab operation, and co-work with project team, planning team, CSCM, account team and tech support team to ensure the execution quality of machine schedule down and un-schedule down activities. Interface with customer to align expectation and priority.
Your main responsibilities:
•Identify and justify resource claims and recruit the right team members.
•Set challenging targets and execute performance reviews.
•Continuously mentor your team to success, improve underperformance and develop talents.
•Coach and develop your team into fully operational engineers.
•Prioritize and allocate team members to activities.
•Drive continuous improvement in processes and way of working.
•Create and execute department strategy on how to improve company processes.
•Coordinating among customer, CSCM and planning team to secure progress of fab activities.
•Interface with customer for planning, execution, and issues discussion.

Education and experience

•BS/MS degree or equivalent experience.

•Engineers/Supervisors with greater than 3 years’ experience in a CS support department for high tech products.
•Engineers with at least 3 years of ASML micro-lithography system experience with some supervisory and project coordination experience is preferred.
•Direct customer interfacing experience.
•Be able to influence with and without power.
•Ability to thrive in a very dynamic and high pace environment.
•Open for cultural differences and able to work with a site of different cultures and WOW.
•Motivated, pro-active, self-driven, and flexible.
•Good coordination, communication and customer skills.
•Good documentation skills.
•Multi-task team player with good ability to work under different working environment pressures.
•Good team player and committed to the success of ASML.
•Verbal and written language skills in English.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•Can observe and respond to people and situations and interact with others encountered in the course of work.
•Can learn and apply new information or skills.
•Must be able to read and interpret data, information, and documents.
•Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
•Ability to complete assignments with attention to detail and high degree of accuracy.
•Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
•Result driven-demonstrate ownership and accountability.
•Identifies bottlenecks and drives improvements.
•Work independently or as part of a team and follow through on assignments with minimal supervision.
•Demonstrate open, clear, concise and professional communication.
•Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
•Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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